07/31/2026
We're Hiring!
The Laurel Auto Group is looking for a motivated Warranty Clerk / BDC Employee to join our service team!
In this dual role, you will manage warranty claims processing while also building and maintaining customer relationships through our Business Development Center. If you thrive in a fast-paced environment and love working with people, we want to hear from you!
馃攽 Key Responsibilities:
路 Process and submit warranty claims accurately and on time for each franchise or distributor, ensuring all documentation meets factory/distributor requirements
路 Reconcile warranty receivables, follow up on outstanding claims, and promptly resubmit any rejected claims
路 Stay current on factory recalls, bulletins, and manufacturer guidelines
路 Answer inbound service calls, schedule appointments, and follow up with customers including no-shows
路 Develop new business by reaching out to prospective customers and working toward daily goals set by the Service Manager
路 Coordinate with the service desk and drivers to ensure smooth daily operations
路 Assist with opening, writing, and closing repair orders at the service desk
路 Maintain accurate service and inspection records in compliance with state requirements
馃憖 What We're Looking For:
路 Strong attention to detail and organizational skills
路 Excellent phone and communication skills
路 Ability to multitask and perform well in a fast-paced environment
路 A collaborative team player with a customer-first mindset
路 Prior experience in automotive, warranty processing, or a BDC role is a plus
If this sounds like you, we would love to hear from you! Apply today! https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?
