09/19/2026
A MARDY'S TOUCH | Appointment & No-Show Policy
Effective Date: September 19, 2026
To provide the best service and stay on schedule for all clients, your appointment time is reserved exclusively for you. Please review our policy below. By booking with us, you agree to the following terms.
1. Confirmation & Arrival
All appointments are confirmed the day prior via text or call. On the day of service, your detailer will send a check-in message and ETA notification upon arrival at the scheduled location. Please ensure vehicle access and location access is ready.
2. Client Responsibility
To avoid delays, please ensure:
• The vehicle is accessible and unlocked if interior service is requested
• Pets and personal valuables are removed
• You are available by phone at your appointment time
3. The 10-Minute Grace Period
We understand things happen. If you are running late, please notify us immediately. Your provider will wait a maximum of 10 minutes past your scheduled time at the location.
4. No-Show Definition
An appointment will be marked as a No-Show if within 10 minutes of our arrival:
• The client does not answer calls or texts
• The client does not come outside or provide vehicle / gate access
• The location is inaccessible
If this occurs, the provider will leave to respect the schedule of subsequent clients.
5. Cancellations
Cancellations made more than 24 hours in advance will not incur a fee. Same-day cancellations or cancellations made less than 2 hours before the appointment will be treated as a No-Show.
6. No-Show Fees
First Offense: A $35 inconvenience / trip fee will be added to your next invoice. Your next appointment will require confirmation.
Second Offense: A $75 fee will be charged. All future services will require a 50% non-refundable deposit upfront before we can hold a time slot on the calendar.
Fees cover fuel, travel time, setup, and lost scheduling opportunities for other clients.
7. How to Avoid Fees
Just communicate. A quick text if you need to reschedule is all we ask. We are always happy to move you when we have notice.
Thank you for respecting our time and supporting a small business. We appreciate you and look forward to taking care of your vehicle.
A Mardy's Touch
