06/01/2021
The Customer Service Representative assists customers by phone, email, & live chat (business to consumer) to provide product and service information and resolve product and service problems. This position may include, but is not limited to customer service, sales, technical questions, returns processing, and fulfillment as needed. This position reports directly to the customer service manager and works within a team of 3-5 employees.
Responsibilities
- Answer phones, reply to emails, assist via live chat to help customers with their specific needs.
- Manage customer orders with accurate information.
- Manage return/order error spreadsheets.
- Handle escalated customer issues including investigating, resolving and follow up.
- Prepare product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing tasks related to company projects
- Other duties as assigned.
Preferred Skills
- Customer Service /Retail experience with phone interaction (Call volume can be 20-40 calls daily)
- Ability to be a team player and/or work independently
- Basic math skills
- Understanding of automotive/trailer parts is helpful but not required
- Knowledge of Third-Party online marketplace function (Amazon, Ebay, Wal-Mart)
- Social Media (use and engage)
Intermediate knowledge of Office Suite (Word and Excel)
- Basic computer skills
- Able to lift up to 50 lbs.
Qualifications
- High School Diploma or Equivalent
- Entry Level Customer Service/Sales Experience
