03/17/2026
INTOXALOCK SERVICES
Dear BigDog Motors Inc,
We are writing to inform you that our IT security team has recently identified a cybersecurity event impacting our systems. We are currently investigating the scope of the event. While our investigation is ongoing, we are taking immediate steps to secure our network.
Operational Impact and Guidance
We anticipate that some customers may arrive onsite at your location requesting device removal. Please kindly advise them of the following:
We are working diligently to restore full system functionality as quickly as possible.
Proceeding with device removal without fully meeting their requirements may impact their compliance with their program.
Encourage them to visit our live updates page for timely information.
Live Updates
We are committed to resolving this as quickly as we can and encourage you to review live updates at https://learn.intoxalock.com/status
We apologize for any inconvenience this may have caused and assure you that our top priority is the security of our data, integrity of our systems and the service we provide to support you and the customers.
Best regards,
Intoxalock Service Center Operations Team
We are continuing to look into the recent event. Our team is fully committed to reaching a resolution as quickly as possible. For service inquiries and support, please use our dedicated SMS/text line, (424) 724-4689. We are prioritizing responses to ensure urgent matters are handled promptly and app...
