Our Story
We are a full service auto repair, collision, and pre-owned sales facility offering an alternative to the dealership. Bemer Motor Cars has been Houston's most trusted car dealership since 1985. We attribute this to our top-notch customer service.
At Bemer Motor Cars we specialize in sales, service, and collision repair for your BMW, Mini, Land Rover, Mercedes-Benz, and other luxury vehicles. Our professional sales staff undergoes constant training to ensure they are knowledgeable about our vehicles, because complete customer satisfaction is our primary focus. We believe repairing your car to pristine working order for a fair price is a testament to our success.
Let's work together. Trust is the foundation of our relationship with our individual clients and business partners. Bemer Motor Cars is synonymous with reliability, fairness and experience. Get to know us better and bring your car by today!
Comments
Better customer service
Don’t lie , just be real from the beginning
I'm loving my ride from Bemer, thank you Roger for all of your help!
i have 2007 handicapped mini van we are looking for regular sized van or something larger that is handicapped
BEWARE!!!
On 01/11/2018, I took my 2006 Mercedes-Benz, E-Class (the "Vehicle") to BMW Preventative Maintenance, Inc. d/b/a Bemer Motor Cars ("Bemer") for service due to the Vehicle stalling with no warning. Julian Martinez subsequently called me several times to inform me of the various parts and repairs that would be necessary to resolve the stalling issue. At these times, I specifically asked Mr. Martinez if any of required repairs were covered by my warranty, and Mr. Martinez advised me that they were not.
02/01/2018, Bemer represented that the following repairs had been made to the Vehicle and presented me with the Invoice R/O 6035121 (the "Invoice") for a total of $2,887.03 for: Direct Ignition Coil; Spark Plugs; Rear ABS Sensor; Auxiliary Battery; and Battery Control Module. I paid that Invoice and then left with the Vehicle.
02/02/2018, the Vehicle stalled again without warning. I contacted Bemer, who dispatched a tow truck to pick up the Vehicle again. On 02/05/2018, Mr. Martinez called me to inform me that the problem causing the Vehicle to stall was a spare tire that had been placed on the Vehicle only after the initial stalling problem had presented itself and requested that I pay to replace the tire. This representation was undoubtedly false. I refused to pay to replace the tire which had nothing to do with the stalling issues and requested that Bemer resolve the stalling issue first and foremost.
After 22 days with still no repaired Vehicle and on 02/24/2018, I called Bemer inquiring about the status of the Vehicle, to which Mr. Martinez responded that the Vehicle had been ready but because it had been "out of sight, out of mind", Mr. Martinez had neglected to inform me of its readiness for pick up. Again, Mr. Martinez assured me that the Vehicle's stalling problem had been repaired and would not stall again. At this time, Mr. Martinez made no representations that any additional repairs would be needed. Based on these representations, I picked up the Vehicle. But on 03/06/2018, the Vehicle stalled again. I called Bemer and left a voicemail that the Vehicle was stalling again and requested a return call, i.e. 24hr. tow service. I never received a return call. With no response from Bemer and fearing for my safety in the Vehicle, I took the Vehicle to 2 other mechanics and was told that a malfunctioning Crankshaft Sensor and the Auxiliary Battery, the very part Bemer claimed to have previously installed, were causing the Vehicle to stall. Both this sensor and battery have since been replaced by another mechanic, and the Vehicle has not stalled since then. A copy of the invoice for these repairs has been presented to Mr. Martinez and Bemer.
On May 8, 2018, I contacted my warranty company to inquire whether any of these new repairs were covered under my warranty. A representative from the warranty company informed me that Bemer had in fact previously contacted them on February 6, 2018, inquiring about whether the Crankshaft Sensor was covered. In dismay of the fact that Bemer never once mentioned the need to replace the Crankshaft Sensor to me, I then asked the representative about coverage for the other repairs that Bemer had allegedly made to the Vehicle. The representative explained that some of those repairs (such as, the Direct Ignition Coil and Rear ABS Sensor) would have been covered by the warranty, but yet a claim was never made for those repairs. Because the repairs had allegedly already been completed, a claim could not now be filed. Not only did Bemer charge me for repairs that would have been covered by my warranty and falsely represented to me that those repairs were in fact not covered by my warranty, but there is evidence that Bemer did not even perform the repairs that it claims to have, for example, replacement of the Auxiliary Battery - or at best, those repairs and/or replacement parts were defective. Additionally, there is no evidence that Bemer did any work on the Vehicle after the February 2nd pick up.
But most shockingly of all, Bemer never informed me that the Crankshaft Sensor needed to be replaced. Bemer knowingly released the Vehicle back to me on two separate occasions under the affirmative representation that it had been repaired to fix the stalling problem, with the knowledge either that the Vehicle had not been fully repaired or was never repaired. In doing so, Bemer knowingly put me at risk of a major accident. The defective nature of Bemer's work constitutes a breach of not only the express warranty of one-year as reflected in the Invoice and thus, a breach of Bemer's contract to perform repairs, but also a breach of Bemer's implied duty to perform repairs in a workmanlike manner under Texas law.
Bemer has refused to refund me any of my money for the alleged repairs they made to the vehicle that did not fix the issue.
Town Hall is now preparing Welcome Kits for new families that are moving into our community.
Our Welcome Kits feature and direct these new families to a small number of local businesses for the goods, services & professionals that they need to find.
Since our Welcome Kits are exclusive, and we can only accommodate one Auto Repair Shop, I would ask you to kindly let me know if you are interested in being featured in our local Welcome Kits.
It is worthy to note that, according to Dr. Cathy Goodwin in her book “Making the Big Move”, 54% of new residents and families seek out a new Auto Repair Shop within 6 months of their relocation. As such, more than one-half of our Welcome Kit recipients are actively looking for a new mechanic.
I would like to schedule a time when you are expecting me so that I may drop off a sample of our "Welcome Kit" and explain the program in greater detail.
Please reply with your availability or call at your earliest convenience.
For a faster response, or if you prefer, feel free to text on the cell which is listed in the signature.
Thanks.
Alan Auerbach
(713) 528-7663
(713) 446-7663
[email protected]
He tenido que cambiar de opinion y rettratarmi mis comentario , ya que encontre masima disposition en resolberme mi problema , muchas gracias bemer motor por demostrar cofiabilidad, onestidad y transparecia en el cliente
A todas mis amistade de rede sociales pido mis disculpa de estos comentaris inapropiado ya que he tenido la disponibilidad y a amabilidad y toda la disponibilidad del propietario de arreglarme mi veiculo y quitarle todas las problematicas que el vehiculo presenta con ka mayar disposicion y considerazion economicas haci como dandome una garantia de su buen trabajo y efisienza del mismo por tanto retiro todo lo dicho anterior mente , no he tenido la intencion de enfangar la reputazion ya que fue en un momento de disgusto y molestia ....To all my social network friends I apologize for these inappropriate comments as I have had the availability and friendliness and all the availability of the owner to fix my vehicle and remove all the problems that the vehicle presents with ka mayar economic disposition and consideration as giving me a guarantee of his good work and efisienza of the same so I withdraw everything said before, I have not had the intention to weaken the reputation since it was in a moment of disgust ....
