08/21/2026
We are hiring an I.T. Systems Engineer in Harahan, LA!
SUMMARY DESCRIPTION:
Install and maintain computer hardware, software, and networking technologies by performing the following duties.
ESSENTIAL JOB FUNCTIONS:
Note: All responsibilities listed apply to both “in house” and “motor vessel” systems.
• Verify server functionality, identify potential issues, and work out solutions.
• Manage all servers including:
• File services
• Active Directory, including DHCP and DNS
• Duo administration
• GPO management and implementation
• Printing services
• Office 365 online administration and support
• Office 365 online administration and support
• SAP on premised ministration
• SAP on premise
• Review all site Firewalls.
• Review all site-to-site connectivity and identify anomalies.
• Network equipment management including monitoring and troubleshooting issues.
• SIP phone system server administration.
• Troubleshoot and repair phone switches, servers, SBCs, telephones, and overhead PA.
• Manage call routing including work group and menu tree configuration.
• Maintain all information technology systems to ensure optimal access.
• Review all Server synchronizations and backups.
• Work help desk including answering the phones and working tickets.
• Communication with vendors regarding support and projects.
• Project Management.
• Be familiar with and troubleshoot all hardware, software and network operating systems.
• Ensure technology is accessible and equipped with current hardware and software.
• Create new user system accounts.
• Provide orientation to new users.
• Train staff in the potential uses of new and existing technology.
• Provide individual training and support on request.
• Maintain current and accurate inventory of technology hardware, software and resources.
• Create and maintain help desk tickets for required repairs and maintenance.
• Install workstation, connect, and set up hardware and load all required software.
• Maintain security of all technology.
• Identify, strip, and prepare hardware for disposal when appropriate
• Work on projects in support of both in-house and vessel IT systems.
• Organize and execute training sessions for non-department employees.
• Assist in the support of the Help Desk to ensure operational continuity of user and vessel systems.
• Perform other related duties as required during working hours.
QUALIFICATIONS:
• Must be able to read, write and speak clearly in the English language.
• Transportation Workers Identification Card (TWIC) is required.
• High school diploma.
• 3-5 years of working experience within IT Department support.
• Detailed knowledge of Microsoft workstation operating systems.
• Experience assisting users with Microsoft applications such as MS Office, Outlook, PowerPoint, Excel & Internet Explorer.
• Active certification and experience in at least 2 of the following products. M.S. Server, VMware Server, SQL Server & Citrix Server.
• Hands on experience with LAN/WAN technologies.
• Excellent problem-solving skills, hardware & software troubleshooting skills and use of remote management systems.
• Courteous and professional always, especially under stress.
• Well organized and detail driven with strong interpersonal skills and initiative.
• Reliable and responsible, able to respond quickly to support calls, on weeknights or weekends.
• Ability to work in team environment.
• Aptitude and desire for new knowledge.
• Ability to read, comprehend and learn.
• Ability to solve problems, teach others and make decisions on a daily basis.
