09/02/2026
🚗 A Quick Note About Vehicle Drop-Off Etiquette
We want to address something that doesn’t come up often, but when it does, it can create a real problem for our shop.
When you drop your vehicle off with us for repairs, we do NOT expect it to be spotless or freshly detailed. We understand real life happens. Kids have toys in the floor, jackets get tossed in the backseat and sometimes there’s just stuff in your vehicle. That’s not what we’re talking about.
We’re talking about vehicles being dropped off in unsanitary conditions: old or rotting food, spilled drinks that have been sitting, excessive trash, sticky food residue, insects, or other conditions that can attract pests. We have actually had vehicles brought to us in the past that were bad enough that we could not begin repairs until they were cleaned.
Here’s why it matters:
During collision repair, we may have to remove a door, liftgate, glass, interior panels, or other parts that temporarily leave portions of your vehicle exposed. Vehicles also have to be moved in and out of the shop throughout the repair process. We work hard to keep our facility clean and control insects and pests, but we are still a working body shop and there is an open field behind our property.
Food, trash, and unsanitary conditions inside a vehicle can attract insects or rodents and create a risk not only to your vehicle, but to other customers’ vehicles and our facility as well.
Because of that, going forward, if a vehicle is dropped off in a condition that we believe is unsanitary or could attract pests, repairs may be delayed until the vehicle is cleaned. The owner will have the option to pick the vehicle up and clean it themselves, or we can arrange to have it cleaned at the vehicle owner’s expense before repairs begin.
Again, we’re not asking anyone to detail their vehicle before bringing it to us. We’re simply asking that it be reasonably clean, sanitary and free of excessive food and trash.
We take pride in our shop and in taking care of every vehicle entrusted to us. A little consideration at drop-off helps us protect your vehicle, our employees, our facility and everyone else’s property while it’s here.
Thank you for understanding and helping us keep Knights Autobody a clean and professional place to work. ❤️