04/25/2024
I am a little disappointed in Summit Racing right now. I ordered a flywheel from them six months ago. They told me it was on backorder and I would see it in the middle of January. Then they told me the middle of April. I received this email from them this morning. At the bottom you will see my response. I will also include a video that really identifies the root cause.
This email has been sent in reference to the following from your current order:
SDM-PCE2291021 FLYWHEEL
We have been advised that this item is no longer available from the manufacturer.
Because we are unable to obtain it, we are required to cancel it from your order.
Any unused funds from the cancelled item will automatic ally be refunded to you.
If you wish to contact
us regarding any possible alternatives, we request that you reply to
this e-mail or via Live Chat here:
http://www.summitracing.com/customerservice or call our Customer
Service Department 24 hours a day, at 1-800-230-3030 or
1-330-630-3030.
If you call, please reference the invoice number noted in the subject line
of this e-mail with the Customer Service Representative
We apologize for this inconvenience.
Thank You,
John
Admin Group C/S
https://summitracing.com
This is bu****it, a total lie. The flywheel is available, and you have discontinued offering any items from Speedmaster because of product fraud litigation. I was already informed about the unavailability of this because I called twice. I always in the past chose Summit over Jegs for all my speed product needs. I have spent a lot of money with your company, but I will not tolerate dishonesty. I already purchased this flywheel directly from Speedmaster. That's why I know it is available. It is my opinion that you would be much better off telling your customers exactly why you have chosen to no longer offer Speedmaster products. They will respect you for that.
Sent from my Verizon, Samsung Galaxy smartphone
-------- Original message --------
From: Summit Racing Customer Service
Date: 4/25/24 9:25 AM (GMT-06:00)
To: rompinolds
Subject: CAS-1397251-L9Q7 Summit Racing Invoice #5918414 CRM:00047501415
This email has been sent in reference to the following from your current order:
SDM-PCE2291021 FLYWHEEL
We have been advised that this item is no longer available from the manufacturer.
Because we are unable to obtain it, we are required to cancel it from your order.
Any unused funds from the cancelled item will automatic ally be refunded to you.
If you wish to contact
us regarding any possible alternatives, we request that you reply to
this e-mail or via Live Chat here:
http://www.summitracing.com/customerservice or call our Customer
Service Department 24 hours a day, at 1-800-230-3030 or
1-330-630-3030.
If you call, please reference the invoice number noted in the subject line
of this e-mail with the Customer Service Representative
We apologize for this inconvenience.
Thank You,
John
Admin Group C/S
https://summitracing.com
This is bu****it, a total lie. The flywheel is available, and you have discontinued offering any items from Speedmaster because of product fraud litigation. I was already informed about the unavailability of this because I called twice. I always in the past chose Summit over Jegs for all my speed product needs. I have spent a lot of money with your company, but I will not tolerate dishonesty. I already purchased this flywheel directly from Speedmaster. That's why I know it is available. It is my opinion that you would be much better off telling your customers exactly why you have chosen to no longer offer Speedmaster products. They will respect you for that.
https://youtu.be/9dsHrSq8pso?si=5X5gCgEaqUCV8twK
In this video Jay Robarge of Broader Performance will demonstrate a classic example of large corporations that exploit and counterfeit products of small busi...
