06/19/2026
Customer satisfaction, customer retention, and capacity all go hand in hand.
That's one of the topics Jim Sabino of All American Ford touched on during the Fixed Ops Roundtable mobile service panel hosted at Paragon Honda.
Mobile service creates a more convenient experience for customers, which leads to higher satisfaction and stronger retention. At the same time, it gives dealers a way to add capacity without the cost of expanding brick and mortar.
For many stores, the next opportunity for growth isn't building more bays. It's bringing those bays to the customer.