10/23/2022
Customer Service Skills:
Develop customer relationships by making an effort to listen to and understand the customer, showing empathy when a customer is dissatisfied and resolving all concerns through partnership with Management. Anticipates and provides solutions to customer needs and gives high priority to customer satisfaction. Urgently returns calls/texts to customers showing their glass concerns are our priority. Opens and closes office location and is available to greet all customers during regular business hours (8:00am to 4:00pm MDT, with the exception of a 30 minute duty-free Meal Period per the State of Colorado Department of Labor Guidelines). Promotes to every customer they are receiving the service they deserve and quality they can trust.
Business and Team:
Develops relationships with co-workers to contribute to group solutions. Maintains a clean and organized business environment for customers and co-workers. Continuously puts forth effort to helping make Native Auto Glass LLC a better place to work for everyone. Assist technicians/vendors as needed.
Quality of Work:
Produces value, thoroughness, accuracy, neatness, and acceptability of all work completed. Works under pressure, is open to being accountable and learns from previous mistakes. Accurately checks processes and tasks, handling issues in a timely and respectful manner.
Quantity of Work:
Works with urgency even when under pressure, producing accurate outcomes. Maintains the workload that supports 5 full-time Auto Glass Technicians per industry benchmarks without sacrificing service or quality. Communicates effectively with team and/or management to ensure all outstanding action items that directly impact customers are completed by end of business day.
Judgement and Decision Making:
Works independently and with integrity. Thinks logically and practically before making decisions. Uses independent thought, originality, and reasoning. Prioritizes work and timely implementation of workable solutions to problem. Properly handles confidential information. Demonstrates ability to be resourceful when needed.
Initiative:
Demonstrates willingness to make significant contributions with little direction. Voluntarily starts projects that can add value to either customers, teams, or business operations. Displays energy, enthusiasm, and ingenuity. Exercises proper use of judgment and independent actions within limits of authority. Has a high degree willingness to be self-starting and proactive.
Dependability and Punctuality:
Thoroughness is demonstrated by following through on assignments and instructions in a reliable, trustworthy, and timely manner. Overall attendance and adherence to work schedules and office hours.