07/31/2025
Auto Body Shop Assistant General Manager (Granite Falls, NC)
Caldwell Collision Inc. is an independent family-owned, I-Car Gold Repair Facility, not a DRP chain shop. Caldwell Collision Inc. has just recently obtained OE Certifications in Chrysler, Dodge, Fiat, Hyundai, Infiniti, Jeep, Kia, Nissan and Ram Trucks making Caldwell Collision Inc. the only factory Certified Collision Repair Center in our county. In our fifth year of business, Caldwell Collision Inc. has established itself within the area and in the industry as a collision repair facility focused on safety and quality. Treating people with respect, excellent customer service and quality and safe repairs for our customers to be Priority One. If you are looking to be part of a team, treated like a family member and take pride in your job, then Caldwell Collision Inc. is looking for you.
Caldwell Collision Inc. has an immediate opening for a Body Shop Assistant General Manager.
Your responsibilities would include the following:
- Perform front office duties; answer phones, handle walk in customers questions and needs, set estimate appointments, learn vendor processing, issue checks via QuickBooks, etc.
- Previous experience with estimate writing on CCC One Estimating Software.
- Inspect, analyze, and evaluate damaged vehicles to create proper estimate(s).
- Write estimates per Caldwell Collision Inc. and Manufacturer guidelines.
- Learn and perform Customer Vehicle Intake Process.
- Create and maintain Repair Order folders per company guidelines.
- Maintain and execute schedules for best workload management and cycle time.
- Help to oversee and manage vehicle workflow and throughput.
- Participate in Daily Morning Production Meetings.
- Help, to compare insurance supplements to determine differences between the insurance supplement and company supplemental submissions.
- Help follow-up with insurance providers for timely supplement response and payment.
- Provide customers with a Single Point of Contact customer service.
- Provide customers with timely and accurate updates and information.
- Develop and maintain customer contact for best possible CSI results.
- Coordinate vehicle owner pick-up times when repair is completed.
- Learn and perform Customer Vehicle Pickup Process.
- Participate in Management Team Activities to promote company and employee success.
- Participate in company Outreach Events.
- Participate in company safety meetings and complying with OSHA Rules.
- Attend industry training as deemed necessary.
- Attend associational meetings as deemed necessary.
- Other duties not listed to provide the best customer experience and company success.
Expectations:
- High School Diploma or GED equivalent.
- Have a valid driver's license and your own transportation.
- Be drug free and submit to a background check.
- Be on time and reliable. Regular and predictable attendance is required.
- Be honest and trustworthy.
- Understand the value and need to treat others with respect and dignity.
- Perform tasks with a high level of quality mindset.
- Attention to detail and excellent organizational skills.
- Positive attitude with a friendly and patient demeanor.
- Have a good work ethic with pride in your work and yourself.
- Good computer, reading and math skills.
- Good Customer Service communication and phone skills.
- Be able to work as a team player with and around others.
- Be able to apply common sense, understanding and problem-solve.
- Be able to follow instructions to perform a task with minimal supervision.
- Have a healthy working knowledge of, or willing to learn, vehicle nomenclature, construction, and repair.
- Have ability to or be able to learn good negotiation skills.
- Have ability to or be able to learn good sales skills to capture work estimated.
- Have ability to or be able to learn new technology, repair, and service procedures.
- Be able to stoop, bend, lift moderately heavy items and generally be able to do manual labor.
Caldwell Collision Inc. Offers:
- Pay commensurate with your experience.
- Paid Time Off (10 days to use for vacation or holidays).
- Periodic performance-based pay-raise opportunities.
- Six-month evaluations with potential job performance bonuses.
- Company sponsored events throughout the year.
- Professional and future-minded work mentality.
- Air-conditioned work environment.
- Growth and training opportunities within the company.
- A Management Team that cares about your success and future.
We are looking for someone who takes pride in their work and themselves. Interaction with customers and vendors is required, so a positive outlook and good customer skills are very important. We desire someone who is looking for a place to become a part of a team and work as a family and represent our company well. Caldwell Collision Inc. demands a mentality of quality and excellence for our customers while providing the right individual with an excellent work environment.
Check us out on carwise.com, Facebook and www.caldwellcollisioninc.
Make your next and final career move to Caldwell Collision Inc.
Apply with resume by email or in person to:
Caldwell Collision, Inc.
Granite Falls, NC 28630
(828) 313-2001
[email protected]
Ask for Tim
