03/31/2020
An Update from us on COVID-19
WE ARE OPEN TO SUPPORT OUR CUSTOMERS
We've been getting many questions regarding the state of our business during this unprecedented time. The health and safety of our employees, customers and vendors remains a top priority for us. As critical infrastructure, we will remain open. We have implemented some changes to minimize physical contact. We are limiting access to our parts and service counters and our showroom is closed. We are offering the following resources to help provide support while minimizing physical contact.
Parts Support-
Call us with your request, pay by credit card, when you arrive in our parking lot, call us and we'll deliver your order to your car. 860-678-7288
Email us your request at [email protected]
Order/request parts on our website at www.fve.info
Service Support-
Call us to schedule pick up and delivery or mobile service. 860-678-7288
Email us at [email protected]
If dropping off your equipment for service, blades or chains for sharpening, call us from our parking lot and we'll come out and meet you.
Sales Support-
Browse our equipment online at www.fve.info
Call us with questions 860-678-7288
Email us at [email protected]
Our sales staff will help you select the right machine for your needs. As a precaution, we can finalize the transaction at the dealership with minimal "in person" time.
Hours and contact info-
-Monday - Friday 7:30-5:00, Saturday 7:30-12:00, closed Sunday
-Phone 860-678-7288
-Fax 860-678-7302
-Website www.fve.info
-email [email protected]
Health and safety requests-
If you come into Farmington Valley Equipment, we are asking that you help us take precautions to protect you, our employees and other customers.
• All our high touch, high traffic areas, such as door handles, desks and counters are being clean frequently by our employees.
• Keep a SIX FOOT distance between yourself, employees, and other customers.
• Avoid touching common areas such as the parts counters & service desks.
• Cough or sneeze into your arm. • Wash your hands.
We will be monitoring all updates and information regarding the spread of this virus. We intend to comply with all directives to keep everyone as safe as possible. Our business hours and policies may change as more information becomes available.
Thank you for your understanding and cooperation.