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Auto Engine Repair, Auto Engine Repair, Automatic Transmission Repair Auto Engine Repair Manual Tra

Many truck and fleet owners ignore or postpone simple maintenance procedures because taking your trucks to a service center eats up man-hours. Someone has to drop it off, someone has to pick that person up, and they both have to take more time to go back to retrieve the vehicle. You lose even more time and man-hours when you postpone or ignore scheduled maintenance schedules and end up with a brea

kdown on the side of the road for a problem that could have been prevented. Here’s how Garrett Auto & Truck can take the hassle out of scheduled maintenance:

• We maintain your service records and D.O.T. recordkeeping requirements in our state-of-the-art database.
• When it’s time for service, we’ll notify you.
• A member of our staff will pick up your vehicle on a day convenient for your – usually Saturday.
• We’ll inform you of any safety or reliability concerns, so that you’ll know exactly how long the vehicle will be out of service.
• When maintenance or repairs are complete, we’ll deliver your truck right to your door.
• Oil & filter changes
• Chassis lubrication
• Transmission service
• Brake adjustments
• Alignment
Cooling System Maintenance
• Fuel Injection Service – gas & diesel
• Belt & hose replacement
• Clutch adjustments
• and much more

08/14/2026

Are Your Service Advisors Killing Technician Production?

This week on Repair Shop Reckoning, Kevin and Jason dig into a problem happening in shops everywhere: technicians are being blamed for not producing enough hours, but nobody is stopping to ask whether those hours were ever sold in the first place.

If you expect a technician to produce 40, 50, or 60 hours, what is your service advisor actually putting on the board?

Kevin breaks down what he's uncovering while digging through real shop numbers, including artificially high close rates, deleted declined work, underpriced labor, poor technician documentation, weak service advisor communication, and owners who think they need another technician when they haven't filled the capacity they already have.

But this isn't about blaming the front counter either.

A service advisor can't sell what the technician doesn't communicate. A technician can't produce what the advisor doesn't sell. And neither one can consistently succeed when leadership hasn't built the systems, training, pricing, and accountability to connect the entire operation.

Kevin and Jason also get into why actual labor time needs to be measured, the difference between a legitimate decline and simply deleting work, why customers buy value instead of confusing technical explanations, and how bad data can make a broken shop look healthy.

The message is simple:

Stop blaming people until you diagnose the system.

Before you tell your technicians they need to work faster, look at the numbers. Look at the hours being proposed. Look at the hours being sold. Look at what's actually reaching the shop floor.

Because your technicians can't produce hours you never sold.

This is Repair Shop Reckoning: From Chaos to Control.

08/07/2026

Check Out The New Episode Of Repair Shop Reckoning at 7 am Tomorrow Morning...

Customers do not buy brake pads, transmissions, tires, or diagnostics.

They buy confidence that their family will be safe, their truck will get them back to work, their trip will stay on schedule, and the problem will finally be handled.

In Part Two of this Repair Shop Reckoning conversation, Kevin Brown and Jason Tracey break down what effective service advisor training should actually accomplish. This is not about turning advisors into aggressive salespeople. It is about teaching them how to listen, understand what matters to the customer, explain the repair clearly, build trust, and confidently lead the next step.

Kevin and Jason also explain why some advisors lose the sale after the customer has already agreed, how automatic discounting destroys value, and why customers often focus on price only when the shop has failed to create confidence.

In this episode, you’ll learn:

• How to sell the outcome the customer actually wants instead of overwhelming them with parts, technical language, and repair details

• Why listening, honest prioritization, and clear education create more trust than pressure, fear, or discounting ever will

• How to recognize when the customer is ready to move forward, stop overselling, remove logistical obstacles, and make the repair easy to buy

This episode also covers how to handle questions you cannot immediately answer, why promised callbacks must actually happen, how to explain risk without manufacturing fear, and why a friendly advisor can still cost the shop money when they have never been trained to control the conversation.

The repair is the work.

Peace of mind is the product.

07/31/2026

New Episode of Repair Shop Reckoning at 7 am...

Most shop owners think they need more calls, more customers, or more work.

But what happens when the phone is already ringing and the opportunities are being lost before the vehicle ever reaches the shop?

In this episode of Repair Shop Reckoning, Kevin Brown and Jason Tracey break down what they are uncovering through real phone audits, real coaching sessions, and real shop numbers. Advisors are failing to capture names, appointments are being left to chance, marketing dollars are being wasted, pricing systems are wrong, close rates are lower than owners realize, and some shops cannot even accurately identify who produced the work.

The problem is not always a lack of opportunity.

The problem is a lack of control.

Kevin and Jason also share a powerful real-world example of a customer rejecting a $6,000 estimate, then happily approving a better-presented estimate from another location for $1,000 more. The difference was not price. It was confidence, clarity, and the way the information was delivered.

In this episode, you’ll learn:

• Why your marketing may be doing its job while your front counter is quietly wasting the opportunities you paid to create

• How inaccurate pricing, weak tracking, and misunderstood close rates can make a busy shop feel successful while it is still losing money

• Why customers will often pay more when your process, documentation, and communication give them confidence in the repair

This conversation goes far beyond answering the phone. It is about measuring the entire operation, from the first call to the final repair order, so owners can stop relying on assumptions and finally see where the business is leaking.

Because you cannot coach what you do not measure.

You cannot fix what you refuse to see.

And you cannot take control of your shop while you are still running it on hope.

07/24/2026

New Episode of Repair Shop Reckoning Is Live At 7 am...

Your service advisor may be the gatekeeper of your entire business, but have you actually trained them to protect it?

In Part One of this two-part Repair Shop Reckoning conversation, Kevin Brown and Jason Tracey break down one of the most expensive problems hiding inside repair shops today: owners expecting service advisors to convert calls, protect margins, build trust, feed technicians, and keep the schedule full without ever giving them the tools to do it.

The result is wasted marketing, discounted jobs, lost customers, frustrated technicians, and advisors who sound friendly but have no idea how to control the conversation.

This episode goes deep into why service advisors fail, why owners often blame the wrong thing, and what has to happen before anyone can be held accountable for results.

In this episode, you’ll learn:

• Why your marketing may be working perfectly while your front counter is losing the opportunity

• How untrained advisors sell from their own pocket, lower prices, and give away profit without realizing it

• Why listening is the foundation of sales and how customers decide whether they trust your shop before the repair is ever discussed

Kevin and Jason also unpack the role confidence, appearance, pricing guardrails, role play, follow-up, and shop culture play in whether an advisor succeeds or fails.

This is not about turning service advisors into pushy salespeople.

It is about giving them the training to lead customers, protect the business, and create confidence at the first point of contact.

Because you cannot expect someone to win a battle you never trained them to fight.

07/10/2026

New This Week On Repair Shop Reckoning...

Every shop owner has invested time and money to make the phone ring.

But what happens when it finally does?

In this episode, Kevin Brown and Jason Tracey tackle one of the biggest profit leaks in the automotive industry: what happens at the front counter. From the very first phone call to the final repair order, they break down how service advisors either create confidence or create chaos.

Through real shop examples, live coaching, and side by side comparisons of actual repair orders, Kevin and Jason show why the best shops don't simply answer questions. They lead customers through a process that builds trust, justifies premium pricing, and creates a better experience for everyone involved.

If you've ever wondered why your marketing isn't producing the results you expected, or why customers hesitate to approve work even though your technicians are among the best, this episode may reveal that the problem isn't in the shop. It's at the front counter.

In this episode you'll learn:

• How to control the customer conversation instead of letting the customer control your shop.

• Why great service advisors create trust long before the estimate is presented.

• How stronger documentation and repair orders justify premium pricing and increase customer confidence.

Whether you're an owner, manager, or service advisor, this episode will challenge the way you think about customer communication and show you how small improvements at the front counter can lead to more approvals, better customer relationships, and a more profitable business.

07/03/2026

New This Week on Repair Shop Reckoning...

Listen in as Kevin sits down with Isaac, owner of Diesel Dynamics in Texas, to talk about what really changed after six months of focusing on the fundamentals of running a better business.

Like so many shop owners, Isaac wasn't afraid of hard work. He was working seven days a week, putting in 15 and 16 hour days, doing everything himself, and still wondering why it felt like he was constantly fighting to stay ahead.

The problem wasn't effort. It was operating without the systems, processes, and financial clarity needed to build a business that could grow without consuming his life. This conversation isn't about adding more work. It's about building a business that finally starts working for you.

You'll hear:
• How the right processes and policies can eliminate chaos, protect your profit, and give you back control of your shop
• Why understanding your numbers changes every decision you make, from pricing and payroll to hiring and long term growth
• How building systems instead of relying on yourself creates the freedom to spend more time with your family without sacrificing your business

Along the way, Kevin and Isaac discuss pricing, technician training, AI, shop management software, policies, documentation, customer expectations, and why so many owners stay stuck simply because they're trying to outwork problems that should be solved with better systems.

By the end of the conversation, one thing becomes clear. The goal isn't to build a business that needs you every minute of every day.

The goal is to build a business that gives you the freedom to choose where your time goes.

Because the best shop owners don't just create profitable businesses. They create businesses that give them their lives back.

06/26/2026

New Episode of Repair Shop Reckoning out in the morning...This week Kevin starts with a debate that lit up social media:

Should technicians be helping pay for scan tools?

But what starts as a conversation about equipment quickly turns into something much bigger.

This episode is really about control.

Control of your business.
Control of your customer experience.
Control of your processes.
And ultimately, control of your future as a shop owner.

Too many shops operate on hope. They hope customers remember what was approved. They hope employees remember conversations. They hope chargebacks don't happen. They hope disputes work themselves out. Kevin breaks down why hope is not a strategy and why the shops that create the most freedom are the ones that build systems that protect themselves before problems happen.

You'll hear:

• How to take control of customer conversations instead of letting Google, YouTube, and free code scans dictate the repair process

• The systems successful shops use to prevent costly disputes, chargebacks, and customer misunderstandings before they become expensive problems

• Why protecting your business, your people, and your profit is just as important as generating revenue

Along the way, Kevin shares real world stories involving customer complaints, abandoned vehicles, chargebacks, documentation, AI, shop processes, technician expectations, and the lessons learned from more than three decades in the industry.

At the end of the day, this episode isn't about scan tools.

It's about building a business that doesn't depend on luck.

The shops that create real freedom aren't the ones constantly putting out fires. They're the ones that have the systems, documentation, and processes in place to prevent the fire from starting in the first place.

Because eventually every shop owner will face a dispute, a misunderstanding, or a customer who suddenly remembers the conversation differently.

When that day comes, hope won't save you.

Documentation will.

06/22/2026

🚨 PUBLIC VEHICLE AUCTION NOTICE 🚨

Pursuant to the Michigan Garage Keeper's Lien Act, Garrett Auto & Truck Service is offering the following vehicle for sale to satisfy unpaid repair and storage charges:

🚚 VEHICLE INFORMATION

Year: 2006
Make: Isuzu
Model: NPR
Engine: 5.2L L4 Turbo-Intercooled Diesel
VIN: JALB4B16467002974
Mileage: 110,818

📅 AUCTION:
July 6, 2026 at 10:00 AM

📍 VEHICLE LOCATION:
Garrett Auto & Truck Service
24175 Industrial Park Drive
Farmington Hills, MI 48335

The sale is open to the public. This vehicle will be sold to the highest bidder, for cash or certified funds. The seller reserves the right to reject bids that do not satisfy the total lien amount.

This sale is being conducted to satisfy unpaid repair and storage charges pursuant to Michigan law.

For additional information or to submit a bid, contact:

📞 248-478-8382

Garrett Auto & Truck Service
Dated: June 22, 2026

06/19/2026

Kick Off Your Morning With A Repair Shop Reckoning...

In this episode Kevin takes on one of the most controversial topics in the collision repair industry:

Who decides what a repair is worth?

Too many shop owners have accepted the idea that an insurance estimate is the final word. Kevin argues that's exactly the mindset that has created what he calls the industry's "Race to Zero"—a constant push toward lower labor rates, reduced markups, shrinking profits, and shops working harder while making less.

This episode breaks down why insurance estimates are not contracts, why knowing your numbers matters more than ever, and why so many shop owners are unknowingly giving away profit every single day.

You'll hear why:

-The insurance company is not your customer
-Labor rates should be based on your costs, not what an adjuster wants to pay
-Short pay billing isn't something to fear
-Why Kevin refuses to hand over vendor invoices
-How third-party adjusters influence repair costs
-And why accepting less than your business needs hurts more than just your shop

Kevin also shares real world stories involving insurance negotiations, supplements, storage fees, customer responsibility, and the importance of documenting everything.

At the heart of this episode is a simple but powerful message:

If you don't know what it costs to run your business, somebody else will decide what your business is worth.

The shops that survive and thrive aren't the ones chasing every job or accepting every insurance decision. They're the ones that understand their numbers, stand behind their value, and refuse to participate in the Race to Zero.

05/29/2026

A new episode of Repair Shop Reckoning is out.

This week, Kevin breaks down one of the biggest reasons repair shops stay stressed, cash strapped, and constantly fighting fires…

They’re doing the work but they’re not controlling the money.

What starts as a conversation about cash flow and accounting quickly turns into a hard truth about discipline, billing, collections, overhead, and why so many shop owners stay busy while still struggling financially.

Because if you’re:

not writing invoices fast enough
not collecting your money
not watching overhead
not reviewing your numbers
and not protecting cash flow…

you’re not running a business.

You’re running a charity.

This episode gets into:

Cash vs accrual accounting in plain English
Why “busy” does not automatically mean profitable
How overhead quietly destroys healthy shops
Why labor rate should come from YOUR numbers not competitors
The danger of bad receivables and fleet accounts
And why discipline matters more than most owners realize

At the end of the day, the numbers do not lie.

If you don’t control the money, eventually the money will control you.

New episode is live now.

Address

24175 Industrial Park Drive
Farmington Hills, MI
48335

Opening Hours

Monday	7am - 4pm
Tuesday	7am - 4pm
Wednesday	7am - 4pm
Thursday	7am - 4pm
Friday	7am - 4pm

Telephone

+12484788382

Website

http://www.garrettauto.com/

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