10/09/2026
A Little Respect and Common Courtesy.
Something that's been weighing on me lately as a small business owner.
When someone schedules an appointment with me, I set that time aside specifically for them. I plan my day around it, prepare for their visit, and in some cases turn away other customers because that time is already spoken for.
Then the appointment comes around, and nobody shows up. No phone call, no text, no explanation. Nothing.
I understand that life happens. Plans change, emergencies come up, and sometimes people simply can't make their appointments. I have absolutely no problem with that.
What I do have a problem with is the lack of common courtesy to simply let me know.
Here's what some people don't realize:
When you don't show up, it costs me money.
That appointment represents time I could have given to another customer, work I could have scheduled, and income my business depends on.
As a small business owner, I don't have the luxury of absorbing those losses without consequences.
But beyond the financial side, it's also about respect.
I work hard to respect my customers' time, and I don't think it's unreasonable to expect the same in return.
I'm not asking anyone to rearrange their life for me. I'm simply asking that if you make a commitment and can't keep it, take a few seconds to communicate.
My time has value, just like yours.
A little respect and common courtesy go a long way.
— Jesse
NorCal Chassis Works
