09/01/2026
There’s a certain level of excitement that comes with buying a new-to-you car. You finally get the keys, climb inside and expect to enjoy a vehicle that’s been cleaned and prepared for its new owner.
Unfortunately, that wasn’t the experience this Elmhurst resident had with her recently purchased 2019 Honda Civic EX.
She came to the 10-8 garage for the first time frustrated with what she had been handed. Instead of a clean interior, she found dirty seats, stained carpeting, dirt packed into the crevices and even dead bugs inside the car.
I know, I know…the audacity.
I understand that this is a used vehicle. Nobody expects a 2019 Civic to look like it just rolled off the assembly line. But I think it’s pretty reasonable to expect that before somebody hands you the keys to a newly purchased vehicle, they at least remove the bug carcasses.
Apparently that was asking too much.
So I got to work giving this Civic the interior reset it should have received before she ever drove it home. I started with compressed air, blowing out the cracks, seams, seat tracks and all those little areas where dirt and debris had been left behind. The deceased former occupants were officially evicted, and the entire cabin received a thorough vacuum before I started working on the surfaces, seats and carpeting.
Then I brought out the heated extractor.
It didn’t take long to discover what a lot of those stains were.
Coffee. Lots of coffee.
It had been spilled across the cloth seats and worked its way into the carpeting. Once I started extracting, you could really see how much contamination had been sitting in those fibers. I worked through the front seats, rear seating area and carpeting, cleaning and extracting until the interior finally started looking like something a customer should have received in the first place.
That’s the part I have trouble understanding. I’m not expecting a dealership to perform the kind of multi-hour detail I do at 10-8, but cleaning stained seats, vacuuming the carpeting and removing obvious dirt and dead bugs seems like a pretty basic standard when you’re preparing a vehicle for its new owner.
She only asked me for an interior detail and specifically didn’t request an exterior wash.
I washed it anyway.
This one was on me.
There are some of us in this business because we genuinely love cars and take pride in how someone feels when they get behind the wheel. Yes, this is a business and I have to make a living, but it can’t always be about squeezing another dollar out of every vehicle that comes through the garage. Sometimes you look at the situation, look at the customer, and decide you’re going to do a little more because it’s the right thing to do.
She may not have received the clean-car experience she expected when she bought her Civic, but I wanted to make sure she finally got it when she left 10-8.
I’m sorry your ownership experience started with disappointment, but I’m glad you found a detailer who cares as much about your driving experience as you do.
Now you can forget about the coffee stains, the dirty crevices and, thankfully, the dead bugs—and just enjoy your new-to-you Civic.
This 2019 Honda Civic EX is 10-8!
Every detail. Every car. Every time.
Ron
10-8 Hand Washing and Detailing
Elmhurst, IL
(773) 954-6019
[email protected]