06/03/2022
Monday through Friday hours!
Responsibilities:
-Engage with customers at all levels of an organization.
-Cultivate and manage outside customer relationships, including between dealer and repair facility.
-Clearly explain the repair process and address any questions from the customer.
-Promote a sense of confidence in the repair process.
-Schedule customers for repairs and assign job classification as required.
-Capture all prior damages on vehicle inspection sheet including photos during walk around.
-Communicate with the customer at predetermined points during the repair process and clearly explain any delays from a production standpoint.
-Respond to and arrange towing or transportation of the vehicle to and from the dealer.
-Make appraisal follow-up calls to capture additional customers and feedback.
-Provide notice of vehicle readiness for delivery to customer; personally deliver the car to the customer.
-Uphold store policies regarding payments, purchases, documentation, etc.
