Durham Pentz Truck Center

04/20/2022

The Parts Clerk supports the Parts Department in the maintenance of parts inventory while also providing over-the-phone and over-the-counter sales support to DPTC customers. The position requires general knowledge of inventory, pricing, merchandising, display and sales. The job is a multifaceted position that combines elements of customer service, warehousing, sales and purchasing. DPTC is an active work environment where customer service and safety come first; the right applicant will embody these principles.

DUTIES AND RESPONSIBILITIES:

Maintain a comprehensive knowledge of all parts and service categories to include Accessories, Brakes, Drive Trains, Suspensions, Truck and Trailer Refrigeration, Electrical, Engine and Lighting.
Understand and effectively communicate the current parts services available to our customers.
Ensure that customer needs are met, complaints are resolved, and service is quick and efficient.
Works collectively with the department lead so that all products and displays are merchandised effectively to maximize sales and profitability.
Collaborates with the department lead to maintain store appearance and product presentation to meet and/or exceed DPTC standards.
On weekends, must be willing and independently able to open and close repair orders, supply technicians with parts and complete over the counter sales.
Ensure that parts department activities are performed in accordance with company, vendor and customer policies and procedures.
Successfully performs and completes all tasks and duties as assigned in a timely manner and willingly takes on additional requests that may be assigned based on business necessities.
Must be willing to work extended hours, evenings and weekends, to achieve all goals, tasks and objectives as directed by the DPTC.
Must have a clean DMV record and valid driver’s license as daily driving requirements are essential to this position.
QUALIFICATIONS:

Excellent communication skills, both written and verbal – must have the ability to effectively communicate intradepartmentaly.
Must be able to thrive in a fast paced work environment.
Strong computer skills required including Word, Excel, Outlook, DSI and on line parts ordering tools.
Must have strong interpersonal and exceptional customer service skills and always maintaining a positive attitude.
Must have the ability to interpret customer’s needs by carefully listening and understanding their requirements.
Must have a professional, service oriented attitude at all times.
Must be able to multi-task effectively.
Must always be Safe.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. Noise level in the work area is frequently loud. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach and power grasp with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

07/26/2021

•Maintains a monthly efficiency percentage of a minimum of 88% by reducing time spent on non-billable hours and maximizing productivity.
•Accurate, thorough and brief write-up of work performed, including exceptions encountered while on the specific job.
•Ensure that customer needs are met, complaints are resolved, and service is quick and efficient.
•Communicates to Service Manager (if SM is not available, communicate to GM) the Repair Orders (ROs) status, including obstacles that are outside the scope and times associated with the RO before continuing work for the customer. This will allow the SM or GM to contact the customer and get approval to proceed with the job.
•On weekends, must be willing and independently able to open and close ROs, supply technicians with parts and complete over the counter sales.
•Ensure that parts department activities are performed in accordance with company, vendor and customer policies and procedures.
•Successfully performs and completes all tasks and duties as assigned in a timely manner and willingly takes on additional requests that may be assigned based on business necessities.
•Must be willing to work extended hours, evenings and weekends, to achieve all goals, tasks and objectives as directed by the DPTC.
•Must have a clean DMV record and valid driver’s license as daily driving requirements are essential to this position.

QUALIFICATIONS:

•Excellent communication skills.
•Must be able to thrive in a fast paced work environment.
•Must have strong interpersonal and exceptional customer service skills and always maintains a positive attitude.
•Must have comprehensive knowledge of multiplexed electronic engine control systems.

02/03/2021

Local repair shop needs an experienced Parts Counter Assistant.

We are looking for an organized person to handle daily customers, over the counter parts, as well as working with the Parts Manager and Technicians in ordering parts for specific jobs.

Preferred previous Automotive Parts Counter experience. This is a fast paced position and we need someone who knows their way around a parts department, and has excellent rapport with our customers.

Primary Responsibilities:

o Counter sales o Parts ordering o Inventory Control o Keeping parts room clean and in order

Required Experience: Ideal candidates will have:

o 2 years prior experience in Automotive Parts Counter role. o Outstanding communication skills o Professional work ethic o Great attitude with a high-energy personality o Outstanding customer service skills o Basic computer knowledge o Valid California driver's license with clean driving record

Required Education:

o High School Diploma or equivalent

Offer contingent upon completing a drug screen and pre employment physical.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. Noise level in the work area is frequently loud. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach and power grasp with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

12/25/2020

Happy Holidays and a Safe New Year, from all of us at Durham Pentz Truck Center.

11/06/2020

DPTC Technicians repair and maintain diesel engines used to power equipment such as buses, trucks, electric generators, and construction machinery, using hand tools, precision measuring instruments, and machine tools which are critical in diagnosing trouble, disassembling engines, and examining parts for defects and excessive wear.

Technicians also recondition and replace parts, such as pistons, bearings, gears, valves, and bushings, using engine lathes, boring machines, hand tools, and precision measuring instruments. May weld and cut parts, using arc-welding and flame cutting equipment.

Benefits available including Heath, Vision, Dental, 401k, Food Purchase Program, Tickets at Work, EAP, Life and supplemental insurance.

11/06/2020

Local repair shop needs an experienced Parts Counter Assistant.

We are looking for an organized person to handle daily customers, over the counter parts, as well as working with the Parts Manager and Technicians in ordering parts for specific jobs.

Preferred previous Automotive Parts Counter experience. This is a fast paced position and we need someone who knows their way around a parts department, and has excellent rapport with our customers.

Primary Responsibilities:

o Counter sales
o Parts ordering
o Inventory Control
o Keeping parts room clean and in order

Required Experience:
Ideal candidates will have:

o 2 years prior experience in Automotive Parts Counter role.
o Outstanding communication skills
o Professional work ethic
o Great attitude with a high-energy personality
o Outstanding customer service skills
o Basic computer knowledge
o Valid California driver's license with clean driving record

Required Education:

o High School Diploma or equivalent

Offer contingent upon completing a drug screen and pre employment physical.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. Noise level in the work area is frequently loud. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach and power grasp with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

09/30/2020

Check out our open position!

The Service Writer assistant supports the Service Writer in maintaining a smooth running efficient service department with a high degree of customer satisfaction. Accepts outside and internal customer’s vehicles, recognizes problems and service needs, helps Service Writer assign jobs to journeyman...