08/27/2026
🚨 WOW—WE HAVE A STRANGE ONE INVOLVING A UTICA-INSURED VEHICLE! 🚨
The vehicle is a 2024 Mercedes-Benz GLS 450 with 45,554 miles.
The repair shop performed a thorough disassembly and identified all accident-related damage. The only work that needed to be sublet to the Mercedes-Benz dealership involved the required calibrations.
Utica then gave the shop written authorization to proceed with the repairs.
I was retained because we expected to address a repair short-pay dispute through the appraisal process. Instead, I received a total-loss valuation from Utica’s independent appraiser.
I immediately called the repair shop and learned that the vehicle was already fully repaired and ready to be picked up!
When I contacted the Utica adjuster for clarification, I was referred back to the independent appraiser to handle the claim as a total loss.
We then negotiated with the independent appraiser and reached an agreed actual cash value of:
✅ Final ACV Settlement: $66,302.50 before sales tax
Think about that: Utica authorized the repairs in writing, the shop completed the repairs, and then the vehicle was handled as a total loss.
In more than 25 years in the collision industry, I have never encountered a situation quite like this one!