ReconRelay

06/03/2026

Does your dealership only exist on days 28, 29, and 30?

06/03/2026

𝗢𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗺𝗼𝗿𝗲 𝗶𝗻𝘁𝗲𝗿𝗲𝘀𝘁𝗶𝗻𝗴 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁𝘀 𝗶𝗻 𝗿𝗲𝗰𝗲𝗻𝘁 𝗙𝗧𝗖 𝗲𝗻𝗳𝗼𝗿𝗰𝗲𝗺𝗲𝗻𝘁 𝗶𝘀 𝗵𝗼𝘄 𝘁𝗿𝗮𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗮𝗱𝘃𝗲𝗿𝘁𝗶𝘀𝗶𝗻𝗴 𝗿𝘂𝗹𝗲𝘀 𝗮𝗿𝗲 𝗻𝗼𝘄 𝗯𝗲𝗶𝗻𝗴 𝗮𝗽𝗽𝗹𝗶𝗲𝗱 𝘁𝗼 𝗱𝗲𝗮𝗹𝗲𝗿𝘀𝗵𝗶𝗽 𝘀𝗼𝗰𝗶𝗮𝗹 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 — 𝗲𝘃𝗲𝗻 𝘄𝗵𝗲𝗻 𝘁𝗵𝗲 𝗽𝗼𝘀𝘁𝘀 𝗳𝗲𝗲𝗹 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝗹 𝗼𝗿 𝗼𝗿𝗴𝗮𝗻𝗶𝗰.

The FTC isn’t drawing a line between “𝗿𝗲𝗮𝗹 𝗮𝗱𝘀” 𝗮𝗻𝗱 “𝘀𝗼𝗰𝗶𝗮𝗹 𝗽𝗼𝘀𝘁𝘀.” If a piece of content references a price, payment, or promotion, regulators treat it as advertising, regardless of the format or who posted it.

This has real implications for operators:

A TikTok about a monthly payment carries the same disclosure requirements as a TV spot. A salesperson’s personal Instagram post can be interpreted as dealership advertising. A third-party agency’s creative is still the store’s legal responsibility. And “fun content” becomes regulated the moment it crosses into anything that could influence a buyer’s expectations.

This is the part many dealers underestimate: 𝘁𝗵𝗲 𝗳𝗮𝘀𝘁𝗲𝘀𝘁, 𝗹𝗼𝗼𝘀𝗲𝘀𝘁, 𝗺𝗼𝘀𝘁 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝗹 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗰𝗵𝗮𝗻𝗻𝗲𝗹 𝗶𝘀 𝗻𝗼𝘄 𝗯𝗲𝗶𝗻𝗴 𝗵𝗲𝗹𝗱 𝘁𝗼 𝘁𝗵𝗲 𝘀𝗮𝗺𝗲 𝘀𝘁𝗮𝗻𝗱𝗮𝗿𝗱𝘀 𝗮𝘀 𝘁𝗿𝗮𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗮𝗱𝘃𝗲𝗿𝘁𝗶𝘀𝗶𝗻𝗴. Compliance can’t be a final-step review anymore — it has to be built into every workflow that touches social.

Employees’ posts could create liability issues. (4 min. read)

06/02/2026

Your phone strategy is killing deals. Stop calling, start texting first!

06/02/2026

𝗧𝗵𝗶𝘀 𝗽𝗼𝗱𝗰𝗮𝘀𝘁 𝘀𝗵𝗶𝗻𝗲𝘀 𝗮 𝘀𝗽𝗼𝘁𝗹𝗶𝗴𝗵𝘁 𝗼𝗻 𝗮 𝗿𝗲𝗮𝗹𝗶𝘁𝘆 𝗺𝗮𝗻𝘆 𝗼𝗽𝗲𝗿𝗮𝘁𝗼𝗿𝘀 𝗮𝗿𝗲 𝗾𝘂𝗶𝗲𝘁𝗹𝘆 𝘄𝗿𝗲𝘀𝘁𝗹𝗶𝗻𝗴 𝘄𝗶𝘁𝗵: 𝘁𝗵𝗲 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗶𝘀 𝗰𝗮𝗿𝗿𝘆𝗶𝗻𝗴 𝗺𝗼𝗿𝗲 𝗱𝗲𝗯𝘁 𝘁𝗵𝗮𝗻 𝘁𝗼𝗱𝗮𝘆’𝘀 𝗺𝗮𝗿𝗴𝗶𝗻𝘀 𝗰𝗮𝗻 𝗰𝗼𝗺𝗳𝗼𝗿𝘁𝗮𝗯𝗹𝘆 𝘀𝘂𝗽𝗽𝗼𝗿𝘁.

During the pandemic boom, dealers expanded, bought out partners, and took on major real-estate obligations under the assumption that record grosses would last. 𝗡𝗼𝘄 𝘁𝗵𝗮𝘁 𝘁𝗵𝗲 𝗺𝗮𝗿𝗸𝗲𝘁 𝗵𝗮𝘀 𝗻𝗼𝗿𝗺𝗮𝗹𝗶𝘇𝗲𝗱, 𝘁𝗵𝗼𝘀𝗲 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀 𝗮𝗿𝗲 𝗰𝗼𝗹𝗹𝗶𝗱𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝘁𝗶𝗴𝗵𝘁𝗲𝗿 𝗰𝗮𝘀𝗵 𝗳𝗹𝗼𝘄 𝗮𝗻𝗱 𝗿𝗶𝘀𝗶𝗻𝗴 𝗿𝗮𝘁𝗲𝘀.

The episode calls out several pressure points shaping the current landscape:

• Real-estate portfolios that looked smart in 2021 are now straining liquidity.

• Partner buyouts financed at peak valuations are becoming harder to service.

• Heavy leverage is limiting investment in people, process, and technology.

Operators should consider 𝘀𝗵𝗶𝗳𝘁𝗶𝗻𝗴 𝗳𝗿𝗼𝗺 𝗰𝗵𝗮𝘀𝗶𝗻𝗴 𝘀𝗰𝗮𝗹𝗲 𝘁𝗼 𝗽𝗿𝗼𝘁𝗲𝗰𝘁𝗶𝗻𝗴 𝗯𝗮𝗹𝗮𝗻𝗰𝗲-𝘀𝗵𝗲𝗲𝘁 𝘀𝘁𝗿𝗲𝗻𝗴𝘁𝗵. Debt can be a strategic tool — but only when it’s structured for the market we’re in, not the one we just left.

As always, please share your thoughts.

Today I'm joined by Marcello Sciarrino, Co-Owner at Island Auto Group. Marcello runs 20 stores across New York and New Jersey — the 37th largest business in New Yor…

06/01/2026

Every single day a car sits is recon- You are loosing the money!

06/01/2026

𝗔 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗶𝗻𝗴 𝗺𝗼𝘁𝗼𝗿 𝗼𝗶𝗹 𝘀𝗵𝗼𝗿𝘁𝗮𝗴𝗲 𝗶𝘀 𝗯𝗲𝗴𝗶𝗻𝗻𝗶𝗻𝗴 𝘁𝗼 𝗮𝗳𝗳𝗲𝗰𝘁 𝗱𝗲𝗮𝗹𝗲𝗿𝘀𝗵𝗶𝗽 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗱𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁𝘀, 𝗮𝗻𝗱 𝘁𝗵𝗲 𝘀𝗶𝘁𝘂𝗮𝘁𝗶𝗼𝗻 𝗱𝗲𝘀𝗲𝗿𝘃𝗲𝘀 𝗰𝗹𝗼𝘀𝗲 𝗮𝘁𝘁𝗲𝗻𝘁𝗶𝗼𝗻 𝗳𝗿𝗼𝗺 𝗳𝗶𝘅𝗲𝗱 𝗼𝗽𝘀 𝗹𝗲𝗮𝗱𝗲𝗿𝘀. Refinery issues and supply constraints are tightening availability across several major brands, creating pressure on both pricing and delivery timelines.

The article outlines several operational concerns:

• 𝗥𝗲𝗱𝘂𝗰𝗲𝗱 𝘀𝘂𝗽𝗽𝗹𝘆 𝗳𝗿𝗼𝗺 𝗸𝗲𝘆 𝗿𝗲𝗳𝗶𝗻𝗲𝗿𝗶𝗲𝘀, driven by production disruptions

• 𝗟𝗼𝗻𝗴𝗲𝗿 𝗹𝗲𝗮𝗱 𝘁𝗶𝗺𝗲𝘀 𝗼𝗻 𝗯𝘂𝗹𝗸 𝗼𝗿𝗱𝗲𝗿𝘀, affecting scheduling and shop flow

• 𝗛𝗶𝗴𝗵𝗲𝗿 𝘄𝗵𝗼𝗹𝗲𝘀𝗮𝗹𝗲 𝗰𝗼𝘀𝘁𝘀, which may influence RO profitability

• 𝗦𝗵𝗼𝗽𝘀 𝗮𝗱𝗷𝘂𝘀𝘁𝗶𝗻𝗴 𝗶𝗻𝘃𝗲𝗻𝘁𝗼𝗿𝘆 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀, including alternative brands and tighter controls

• 𝗣𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗺𝗽𝗮𝗰𝘁, especially for high-volume service drives

For many stores, the challenge is maintaining predictable operations when a core consumable becomes harder to source. Strong communication with suppliers, tighter inventory management, and clear advisor messaging will matter more as conditions evolve.

The U.S. war with Iran has disrupted Group III base oil imports needed to make synthetic motor oil. Nissan and Toyota are rationing supplies to dealerships while others stockpile inventory.

05/31/2026

Two cars. Same price. The better photos win. Every time.

05/30/2026

Before they click your ad, they check your reviews.

05/29/2026

WhatsApp group chat status is slowing your recon.

05/29/2026

𝗡𝗲𝘄 𝗱𝗮𝘁𝗮 𝘀𝗵𝗼𝘄𝘀 𝗮 𝗰𝗹𝗲𝗮𝗿 𝘁𝗲𝗻𝘀𝗶𝗼𝗻 𝗶𝗻 𝘁𝗵𝗲 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗹𝗮𝗻𝗲: 𝗰𝗮𝗿 𝗼𝘄𝗻𝗲𝗿𝘀 𝘁𝗿𝘂𝘀𝘁 𝗱𝗲𝗮𝗹𝗲𝗿𝘀𝗵𝗶𝗽𝘀 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝗯𝗲𝗳𝗼𝗿𝗲, 𝘆𝗲𝘁 𝗺𝗮𝗻𝘆 𝘀𝘁𝗶𝗹𝗹 𝗰𝗵𝗼𝗼𝘀𝗲 𝗶𝗻𝗱𝗲𝗽𝗲𝗻𝗱𝗲𝗻𝘁 𝘀𝗵𝗼𝗽𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲𝗶𝗿 𝗮𝗰𝘁𝘂𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝘄𝗼𝗿𝗸. This article highlights the gap between perception and behavior — a gap that has real implications for fixed ops strategy:

• 𝗧𝗿𝘂𝘀𝘁 𝗶𝗻 𝗱𝗲𝗮𝗹𝗲𝗿𝘀𝗵𝗶𝗽𝘀 𝗶𝘀 𝗿𝗶𝘀𝗶𝗻𝗴, driven by better communication and improved customer experience

• 𝗔 𝗹𝗮𝗿𝗴𝗲 𝘀𝗵𝗮𝗿𝗲 𝗼𝗳 𝗼𝘄𝗻𝗲𝗿𝘀 𝘀𝘁𝗶𝗹𝗹 𝗴𝗼 𝗲𝗹𝘀𝗲𝘄𝗵𝗲𝗿𝗲 𝗳𝗼𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲, often due to convenience or perceived cost

• 𝗜𝗻𝗱𝗲𝗽𝗲𝗻𝗱𝗲𝗻𝘁 𝘀𝗵𝗼𝗽𝘀 𝗰𝗼𝗻𝘁𝗶𝗻𝘂𝗲 𝘁𝗼 𝘄𝗶𝗻 𝗼𝗻 𝗮𝗰𝗰𝗲𝘀𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆, especially for quick, low-complexity work

• 𝗗𝗲𝗮𝗹𝗲𝗿𝘀𝗵𝗶𝗽𝘀 𝗿𝗲𝘁𝗮𝗶𝗻 𝗮𝗻 𝗮𝗱𝘃𝗮𝗻𝘁𝗮𝗴𝗲 𝗼𝗻 𝗲𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲, particularly for newer vehicles and complex repairs

• 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗿𝗲𝘀𝗽𝗼𝗻𝗱 𝘀𝘁𝗿𝗼𝗻𝗴𝗹𝘆 𝘁𝗼 𝘁𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝗰𝘆, especially around pricing, timelines, and recommendations

While trust is improving, convenience and clarity still determine where many customers book their next appointment.

Affordability is pushing car owners away from dealerships despite their perceived service quality advantage.