12/03/2025
💥How would you feel if you paid $3,300 for this quality of work to be done to your car, and then they wouldn't stand behind it? and at dealership no less!!💥
One of our customers came in with a drivability concern. During diagnosis, we found a catalytic converter that was installed at a GM dealership less than two months ago had already failed internally. They paid $3,300 for that visit.
We called to warranty the $1,600 cat. We weren't asking them to pay labor, just replace the defective part. They refused. Said the only way they'd honor it is if the customer brings the car back to them so they can do the work themselves. That's a 30 minute drive for our customer, with a car that isn't running right.
If this had been done at our shop, any shop in the country affiliated with our warranty network could get that part replaced and get paid parts and labor to install it. There are thousands of shops across the country in the network. That's how a warranty should work.
We also found a significant oil leak that's clearly been there for a while. There's no way it was missed during that visit, but the customer was never told about it. And the wiring repair in the photos? It works, but it looks like it was done by someone who doesn't care how their work looks. When you're paying a premium, you should get professional work.
People assume dealerships mean the best training, the highest quality work, and repairs that will be stood behind. That's not always the case. We are not perfect but when we make mistakes we go out of our way to make them right because that's how it should be
Make sure whoever works on your car is someone who will take care of you after the repair, not just during the visit.
