08/28/2026
Fleet managers: What is your current protocol when a commercial vehicle goes down between midnight and 5 a.m.?
In conversation with transportation directors and safety managers across the region, the honest answer is more often 'the driver calls us and we figure it out' than 'we have a documented protocol with a named heavy-duty partner.'
A solid breakdown protocol does not need to be complex. It needs to answer four questions before the breakdown happens:
Who does the driver call first?
What information does the driver communicate on that call?
Who internally gets notified, and at what hour?
What recovery partner handles situations that exceed a national program's light-duty capacity?
Sandy's Towing is the answer to that fourth question for Southwest Ohio fleets. Over 100 units, heavy-duty recovery capacity up to 75 tons, operators available 24 hours a day, 365 days a year.
What is your current 3 a.m. breakdown plan? Comment below.
(800) 762-4357.