09/10/2026
I wanted to take a minute and share some exciting updates about how much Velocity Automotive & Tire has grown and some of the changes we’ve made to better serve our customers.
This past year has taught me a lot about being a business owner. I’ve learned that owning and growing a business is extremely hard and stressful. I’ve always been the type who learns lessons the hard way — and boy, have I learned a lot this past year! But those lessons have helped me become a better business owner and helped us figure out what Velocity needed for the next stage of growth.
As our customer base has grown, we realized our staff and systems needed to grow right along with it. Over the past month, we’ve made some of the biggest improvements to our operation since we opened.
One of our biggest focuses has been communication. We’ve always taken pride in the quality of our work, and now we’re putting systems in place to make sure the customer experience and communication match that same level.
We’ve changed nearly every system in the shop — from check-in and customer communication to how jobs move through the shop and vehicle pickup.
One of those changes is our new digital vehicle inspection system. It allows our technicians to document the inspection process as they go, including notes, pictures, and videos of what they actually find on your vehicle. Once the inspection is complete, it can be sent directly to your cell phone or email, so you can see exactly what the technician sees. It gives you a much clearer picture of your vehicle’s condition and helps you understand what is being recommended and why.
I’m also proud to say we are finally FULLY STAFFED with 6 technicians. We took our time finding experienced, dependable people who take pride in their work rather than simply filling positions. This added manpower will help us improve turnaround times and get vehicles back to our customers faster.
We’ve also added a dedicated Quality Control position behind our technicians. Before a vehicle is returned to the customer, our Quality Control person gives it one final look-over to make sure everything is right and makes sure the vehicle is clean and ready for the customer. It’s one more set of eyes on the vehicle and one more step toward making sure the job is finished the way it should be.
We’ve also added a dedicated Parts Manager with years of commercial automotive parts experience, and we’re already seeing a huge difference. Parts are flowing through the shop much more efficiently, which keeps our technicians working and jobs moving.
All of these changes have one goal: better communication, faster turnaround times, more transparency, better quality control, and a better overall experience for our customers.
Most importantly, thank you to everyone who has supported Velocity Automotive & Tire and helped us grow. Your trust in us is the reason we’re able to continue investing in our people, our systems, and our shop.
My goal is the same as it was when we started — to build a shop where people are treated fairly, receive quality work, and have a place they can depend on for years to come.
We’re going to keep learning, growing, and improving, and I truly feel like we now have the people, systems, and structure in place to take Velocity Automotive & Tire to the next level.
Thank you for continuing to trust and support us. We’re excited about what’s ahead!
