07/02/2021
Local Towing and Recovery Company seeking a well- rounded, highly organized, and efficient Dispatcher / Office Admin to help our company as we solidify systems and grow. The individual selected for this position must provide excellent customer service in person as well as receive calls and emails from our customers, input jobs into our system, help manage the daily routes, and maintain our front office. This is Full-time position between 09:30AM - 06:00PM and will require flexibility in schedule.
Duties and Skills Required:
* Prioritize and organize calls and tasks according to urgency.
*Work in a team environment relaying messages and tasks to our team.
*Provide responsive customer service. Answer customer calls quickly, professionally, and pleasantly.
*Communicate with customers in a friendly, professional, and compassionate manner.
*Dispatching driver's routes and adjusting to add-ons and changes to the schedule.
*Price review and quoting.
*Must be able to multi-task at a fast pace.
*Effectively communicate all information to other dispatchers and management.
*Ability to remain calm and collected in stressful situations.
*Ensure all documents prepared for customers are accurate and timely.
*Able to adapt to changes at the last minute.
*Ensure all information is accurately updated in our database management software.
*Must learn and abide by laws and contractual obligations with our customers.
*Ability to type a minimum of 40 WPM.
*Proficient with computers, particularly in Microsoft Office / Word / Excel / Outlook.
*Ability to multi-task on three to four different tasks at the same time.
*Ability to troubleshoot technology (i.e. phones, tablets, etc.)
*Office cleaning.
*Strong attention to detail.
*Must be able to complete assigned tasks with little or no supervision.
*Willing to dig in and help.
*Must have basic knowledge of office equipment (copy machine, scanner)
This position is from the hours of 09:30AM - 06:00PM.
Dispatch experience in Construction, Transportation, or Automotive a plus
Positive attitude and a team player is a must.
Position may expand duties and requirements.
Prior Service Coordination / Dispatch in a similar industry preferred.
Bilingual - English/Spanish speaking a plus but not required for the right candidate.
Must pass background check and drug test.
To be considered, please e-mail your resume to [Email hidden]. We will call you and set up an interview.