03/11/2024
Seeking Scheduling Coordinator/Receptionist
Part time or Full time
benefits available
Full job description
Duties:
- Answer incoming calls from customers and provide assistance or information as needed such as quoting
- Handle customer inquiries, complaints, and requests in a professional and timely manner
- Utilize computer systems to accurately document customer interactions and update customer records
- Follow company policies and procedures to resolve customer issues and escalate when necessary
- Provide excellent customer service by actively listening to customers and addressing their needs
- Maintain a high level of product knowledge to effectively answer customer questions
- Meet or exceed performance metrics such as call quality, average handle time, and customer satisfaction ratings
Qualifications:
- Previous experience in a call center or customer service role preferred
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient computer skills, including the ability to navigate multiple systems simultaneously
- Ability to analyze customer needs and provide appropriate solutions
- High school diploma or equivalent required
If you are a motivated individual with a passion for providing exceptional customer service, we want to hear from you! Apply today to join our team as an Inbound Call Center Representative.
apply through our website clevelandmarineservice.com under careers.
Cleveland Marine is highly motivated service business that will bring nothing but the best quality service to our customers. We offer all marine services from launch to haul out and everything in between. NOW OFFERING HEATED WINTER STORAGE! We have Boat repair, Heated Storage, And we can travel to y...