11/17/2021
Big Al’s Auto & Exhaust is looking to fill a full-time receptionist position, available Monday – Friday, 8 a.m. to 5:30 p.m. Our receptionist will represent the company in a courteous, professional manner when greeting customers on the phone and in person. They will provide support with a variety of clerical activities and related tasks.
Expectations:
• Excellent customer service and communication skills
• Organized and stays on task
• Good attendance habits
• Ability to learn new software systems and practices efficiently
• Clean driving record
Job Duties:
• Greet and acknowledge customers in a courteous, professional, and timely manner.
• Answer incoming calls and transfer as needed
• Schedule appointments
• Initial customer check in and final cash out
• Run errands and shuttle customers as necessary
• Maintain assigned records, files, and reports.
• Support assigned administrative duties, as time permits.
• Ensures the waiting area is free of clutter, stocked with supplies, and neat in appearance.
• Performs additional duties as assigned.
Experience:
• Microsoft Office (with regards to Word and Excel)
• Customer Service: Minimum 6 months preferred
Education:
• A high school degree or GED is required.
Interpersonal Skills:
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the company, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Excellent customer service skills are a must.
Other Skills:
• Ten-key calculator.
• General PC and computer keyboarding experience.
• Minimum typing speed of 40 wpm.
• Strong ability to type dictation accurately.
• Ability to communicate with others one-on-one, fielding questions.
• Strong, friendly voice and demeanor, good diction.
• Ability to define problems, collect data, establish facts, and draw conclusions while dealing with a variety of concrete variables.
• Ability to write reports, correspondence, and procedures. Ability to work independently.
Please come into the office to fill out an application at 6526 US Hwy 30, Cheyenne, WY 82001.
