10/04/2026
‼️On September 30 2026 (same day the incident with the Morgan’s happened) Ms. Young came by to do 1 tire change (an order that her husband placed the day before).
She did the check in, and she also asked for her tires to be rotated (she dropped it off)
The front driver had a spare tire on ok.
César did the tire changed and also did the tire rotation with the help of one of the guys and after it was done ✅ the spare tire was loaded in the trunk, after that trunk was closed it was never opened again till Ms. Young came to pick it up her vehicle. (Nobody else got in her car, but the same guy that parked in front of the shop) he moved it back to the front of the store, and locked 🔒 all door and kept the key 🔑 in the office.
2hrs later Ms. Young came back to pick up her vehicle, before she left she transferred some stuffs from one car to another (white SUV) and left.
On October 3 2026 3 days later at 3:14pm Ms. young and her husband came by complaining about $25 that was charged for a tire rotation even tho they had life time free rotation (all my customers get an invoice with the purchase of new tires we make sure to tell them to bring the receipt/invoice with them every time when it’s due date for rotation and let us know that they have a free rotation, if they happen to lose it to come to the office and we can search by their name or phone number and we give a new copy.
Ms. Young never mention about the life time free rotation, that’s why I made a receipt 🧾 with the $25 on.
I refunded the $25 back I also communicated with them both that I was going to look for their spare tire, even tho I remember her, and her vehicle, and I remember seeing their spare tire being put on in the trunk. You will see me in the video being outside, standing there, and making sure my guys are doing what they supposed to be doing, I take notes, and report to the office when it’s ready.
Few minutes later I came out showed them both the video of my guy putting the spare in the truck, they weren’t that convinced but they left no apology no nothing.
I go about my day, it was raining, whoever came by to the shop yesterday knows that we were busy busy.
Here it’s were it went wrong
at 3:56 he came back, at 4:00pm I came out to talk to him again (I left my customers waiting) he wanted to see the other cameras angle, I mean sir didn’t you see what I see in that video? He kept going, he also admitted that in the video he saw my guy PRETENDING TO LOAD THE TIRE IN THE TRUNK so by this time I knew where this situation was going and how was gonna end. He treated me with calling the police, I be like oh yes call them, He thought he was going to intimidate me and bring his tire out.
If you check the time frame at 12:46pm-12:49pm you can see from another angle that right after my guy loaded Ms. Young spare tire on her black Volkswagen (we weren’t busy that day to think he loaded on another car, there was no car beside it). Pay attention to the white car that pulled up on #4 with a spare tire on ¿What’s the 1st thing my guy does? He removed it and put it in the trunk (we don't take what don't belong to us).
We did what we have to do, he called the cops, I called them too, 2 Johnston county sheriff’s arrived, spoke to him 1st, and with us after, we showed them the footage for the other cameras so they can see who’s stealing and who’s lying (she who has nothing to hide has nothing to fear) He left again with no apology said.
I sincerely apologize to the customer I left waiting outside, and to the ones that were in the store paying and heard all this mess.
Take a look at the video, and judge it by yourself.
¿What’s I wrong?
ÂżDo you think my guy pretended to put the spare tire in the trunk, but instead he put it in his pocket?
Friends Of McGees Crossroads
Cesar Santoyo
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