09/24/2026
🚨 IMPORTANT ROAD SERVICE POLICY UPDATE — FINAL NOTICE
We need to make an important change regarding our road service calls.
Effective immediately, before a technician will be dispatched for ANY road service appointment, we will require:
• The road service/call-out fee to be paid IN FULL
• A 50% deposit toward the projected services/repairs
Payment and the required deposit must be received BEFORE our technicians leave the shop. No exceptions.
Unfortunately, this policy has become necessary because we have had repeated situations where our technicians travel to a customer, perform estimates, perform diagnostics and/or repairs, and then we are left attempting to collect payment afterward. In some cases, customers have stopped responding entirely to our calls, texts, and emails once services have been provided.
WARRANTY ROAD SERVICE UPDATE:
This policy also applies to customers seeking road service for repairs they believe are covered by a manufacturer or third-party warranty.
For road service, the customer will be responsible for payment to Avenue Mobile Services LLC regardless of anticipated warranty coverage. If the repair is approved and reimbursed by the warranty provider, the appropriate reimbursement can then be issued once the work is completed and warranty payment has been received.
Unfortunately, we have also experienced situations where we were told that services had already been authorized or approved by a warranty company, only to later discover that the authorization was not as represented. We were then left with completed work and an outstanding balance that the customer refused to pay.
We cannot dispatch technicians or perform work based solely on a verbal representation that a third party has agreed to pay. Until payment is actually received from a warranty provider, the customer remains financially responsible for the services requested and performed.
We sincerely apologize to our previous and returning road service customers who have always paid promptly, communicated with us, and handled their warranty claims appropriately. We recognize that these stricter requirements affect everyone because of the actions of a small number of customers, and we truly wish they were not necessary.
Road service is expensive for a small business to provide. We are sending technicians, service vehicles, tools, and equipment away from the shop and dedicating travel time specifically to that customer. We cannot continue absorbing those expenses when customers refuse to pay for completed services.
This is our final attempt to keep road service available.
If nonpayment, lack of communication, or misrepresentation regarding payment or warranty authorization continues, Avenue Mobile Services LLC will discontinue road service entirely.
We don't want to make that decision. Road service is an important option for customers who cannot bring their RV to us, but it must remain sustainable for our business and as of right now, it is proving to be unsustainable due to the issues outlined above.
To the many customers who have supported us, respected our policies, communicated with our office, and paid promptly: thank you. We genuinely appreciate you, and we apologize that the actions of others have made these changes necessary.
— Avenue Mobile Services LLC
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