Frequently Asked Questions
Where are you located?
- We are located in Biltmore Village, just south of downtown Asheville. How do I book a session?
- You can book your session by visiting our website at www.thetrackavl.com/ and clicking the “Book Now!” button. What happens if I wreck?
- Apart from league races and special events, we're here just to have fun, so vehicle damage has been disabled. What if I can't drive a manual transmission?
- First, you don't have to! Many of the cars are paddle-shifted and don't require the use of a clutch, so we recommend giving that a try, but we can set your experience up with automatic shifting. How is this experience immersive?
- All of our rigs come with force-feedback wheels. This means that what is happening in the sim is communicated to you through the forces in the wheel. You will feel things like bumps in the road surface, running over kerbs, and when wheels lose traction. In addition, our advanced rigs use vibration units under the seat and pedals which are linked to the simulator's telemetry to further communicate what's going on including surface changes and traction loss. The advanced rigs also provide three monitors for a full panoramic view. For the ultimate immersive experience, you can add VR to your drive. This lets you look around and the car, track, and opponents and become part of the simulation. Who will I race against?
- These are local races, not online! When you book into one of our open race events, you'll practice and race with the other people that have come to drive. You're racing with people you can share a drink and a conversation with after. If you want some more competitive driving, check out our leagues and special events (qualification required). What kind of rig should I book?
- We recommend starting out in a standard rig if you have any questions. The advanced rigs provide a higher level of immersion and better controls. Aside from that, the standard hardware is a good place to start if you haven't had much experience in driving simulation software. While the cars and tracks are identical, the wheel feedback is lighter and the pedals are lighter as well. If you feel like you want to take it to the next level, and you're 16 or older, you can book another session on one of the advanced rigs. What should I bring/wear:
- Comfortable clothing - We're indoors, but it's a large industrial building, so dress for the weather. Shoes should be comfortable as well. Thin soles are bes, but anything will do
- Gloves - Some people are more comfortable wearing driving gloves. We have them available for sale, or feel free to bring your own
Do the seats move?
- No. We've found that motion rigs, while sometimes adding some immersion, can be a distraction and don't help you to drive better. We've chosen to focus on those methods of immersion that help improve your driving, such as triple monitors and chassis vibration. Is this a game?
- Our simulators use the same software that professional drivers and race teams use for training. The high level of physics reproduced in the simulation allows it to replicate the real life behavior of the tires, suspension, and engine of the real cars that are raced every weekend. The tracks are laser scanned, millimeter accurate reproductions of real life tracks. The surface is realistic to the point of replicating patches in the track. The cars are also accurate to the real vehicles. From Cup cars, to GT3 cars, to Formula 1, you can experience what it is like to pilot these amazing machines. What are your COVID precautions? Even though the racing is simulated, we take safety very seriously!
-Our rigs are spaced 6+ feet apart.
-Our tables are spaced 6+ feet apart
-Hand sanitizer will be available for your use. You can also choose to wear gloves while driving the rigs.
-We ask that you comply with the mask and social distancing guidelines. They are in place for your protection and the protection of our great staff! Plus, if we don’t follow the rules, we won’t get to play very long.
