07/03/2026
Service retention on late-model units has plummeted from 72% to 54%, which is a massive hit to your backend revenue 📉. Dealerships are often more competitively priced than the independent shops down the street, yet customers are still taking their business elsewhere.
The real issue isn't pricing, it’s the operational friction customers face when trying to book an appointment ⚠️. Fix your retention and boost your service revenue here:
The service drive has long been the most reliable profit center for car dealerships. But the data from 2025 sounds a clear alarm.