About Wearnes
Wearnes Automotive Pte. Ltd. is a leading distributor and retailer of a range of luxury and premium automobiles in the Asia-Pacific region. Established in 1906, the company currently operates in Singapore, Malaysia, Thailand, Indonesia, Vietnam, Hong Kong and China.
In 2014, Wearnes was acquired by the StarChase group whose core business activities are in the sales and distribution of premium automotive and lifestyle goods and services. Combining the strengths of both groups, Wearnes aims to be the most successful retailer of luxury and premium automobiles in every market we operate in by providing the best customer experience.
Driven by the spirit of innovation and our passion for automobiles, our team constantly strives for the pursuit of excellence.
Comments
It’s a petrol running Land Rover discovery sport mild hybrid. I didn’t buy a diesel running engine model. A 6mth olds LR with such rampage noise, went in for diagnostic and repair. In the end, a “head technician” conclude its a non-defective car. Wearnes.. that how u follow up with ur after sales? We aren’t fickle. But we r really disappointed. Y? This is our 2 trust given; 2nd discovery Land Rover.
I had a rather peculiar encounter last night with Wearnes Roadside Assist. My Megane GT Line simply needed a jump start, as since the Circuit Breaker measures had set in, i have not driven for a week. Eng Bee Wah Recovery arrived on site, earlier than when your Call Centre could notify me. A burly Chinese National (his accent was very obvious) came out of the truck to greet me. His attitude was not friendly, but i brushed it off initially maybe because he was asked to work on a Monday evening (6pm). I gave him a chance to do what he came to do, which was to jump start the car. The Call Centre was notified of this when the Call was made to Wearnes Roadside Assist.
However, he informed me that he was there to change the battery. I then explained to him, that all the car needed was a jump start as my battery was replaced only in Oct last year. He insisted that i changed the battery to which i refused. After this refusal, he unwillingly took out a small battery (which i found out then was the battery he had wanted to sell to me) from his truck and proceeded to try to start the car. After a number of unsuccessful attempts, i suggested that the voltage wasnt enough and reminded him that the car had not been started for 7 days and asked if he could jumpstart from the truck. He said that this was not common practice. I then explained to him that previously, when the same happened as a result of me being on holiday, the previous tow company whivh attended to my call didnt use a small battery to jumpstart, but did so from the truck.
He then sent some voice messages over the phone to someone in Chinese and while that was happening, your Call Centre called my wife to ask if we would like to have our battery replaced or for the car to be towed. We decided neither and Mr Recovery Man handed the job sheet for us to sign and he left after putting everything back together.
The Car was subsequently jump started by AA 1 hour later within 10 mins of their arrival. Eng Bee Wah had been there close to an hour and didnt manage to do what they were supposed to do - jump start the car.
There was no attempt to sell a battery unlike Eng Bee Wah.
Wearnes Automotive took my car in for repairs on 21 Aug. They misrepresented their courtesy car policy and are now unwilling to keep to it. The Bodyshop and Paint Division is happily ignoring me. I've emailed their CEO ytd. Let's see if their CEO takes action or is likewise happy to let things be too.
Buy Renault = Regret
RENAULT-terrible aftersale service/inadequate foremanship
