28/04/2026
And you? What’s the one thing a customer says that makes you instantly realise this is going to be… an interesting task? 😅
Let us know! Because you probably know full well that workshop experience means that certain explanations given by customers who bring their cars in for a service sometimes need to be interpreted quite differently.
And you have to be prepared for various scenarios when working on a given car. 🤷♂️
‘I only drive in town’, ‘I haven’t changed the cabin filter because there’s no smell’, or the famous ‘Do you need to change the oil in this car?’ These are usually clear indications that the vehicle we’re about to service may already have a completely clogged particulate filter, and the cabin filter we remove should be treated as a biohazard; and when opening the oil cap, instead of black liquid, we should expect sticky butter. 😱
How often do your assumptions, when you hear this type of explanation, turn out to be true? And is the car in the state you expected? Or perhaps this isn’t the rule at all, and when you hear such responses from customers, you don’t always find what you expected? Tell us about them. 💬
And be sure to add your customers’ ‘key phrases’ - those that let you know straight away that this is going to be a job full of excitement and memorable sights. 😉