Cusina Lucas Franchise

14/08/2026

Kapag may reklamo ang customer, madalas FOH ang unang humaharap.

Pero hindi laging FOH ang root cause.

Baka kitchen delay.
Baka wrong punching.
Baka unclear menu explanation.
Baka poor turnover.
Baka kulang ang prep.
Baka walang update sa customer.

That is why complaint handling should not be about finding someone to blame agad.

Trace the flow. Find the root cause. Fix the system.

The customer only sees the front, but the problem may have started deeper.

13/08/2026

Prime location nga, pero kung renta ang kumakain sa sales mo, sulit pa ba?

13/08/2026

Crispy Pata has always been more than just crispy skin and tender meat. It’s a dish made for celebrations, gatherings, and those moments when everyone reaches toward the center of the table for one more piece.

And somewhere along the journey of Cusina Lucas, Crispy Pata became part of our story too.

Today, it’s one of the dishes we’re most known for.

Because some dishes don’t just fill the table.
They bring people around it. 💚

Cusina Lucas Crispy Pata. Made for sharing.

13/08/2026

Gusto ko kasi mag pa picture na umaapoy yung wok. Tapos profile picture . Ganun..

13/08/2026

Minsan ang umaalis hindi yung pasaway. Ang umaalis yung matino.

Bakit?

Kasi napapagod sila sa mga taong hindi kino-correct.
Napapagod sila sumalo ng trabaho ng iba.
Napapagod sila makita na may rules pero hindi sinusunod.
Napapagod sila sa culture na puro palusot.

If you want to keep good people, protect them.

Do not tolerate behavior that punishes the responsible ones.

A strong workplace is not built by keeping everyone comfortable. It is built by protecting the standard.

13/08/2026

A Cebuano classic that never gets old. 🍜💚

Our Bam-i Especial brings together two kinds of noodles, shrimp, vegetables, and all that familiar flavor we grew up loving.

Simple, filling, and always better when shared with family and friends.

📩 Message us to order. 0915 965 1615
📍 2F Talamban Times Square, Talamban, Cebu City

13/08/2026

Tender boneless chicken thigh simmered in a rich coconut cream sauce, inspired by the comforting flavors of Filipino Halang-Halang, with a warm, aromatic kick. 💯🥵

Give this a try when you visit Cusina Lucas located at the📍2F Talamban Times Square.

12/08/2026

Akala mo ang grand opening ang pinakamahirap? Doon pa lang nagsisimula ang totoong laban.💯

12/08/2026

Ang trabaho ng server hindi lang magdala ng food sa table.

Kailangan marunong makiramdam.

May customer bang naghihintay?
May table bang kailangan linisin?
May guest bang confused?
May order bang delayed?
May family bang kailangan ng assistance?

Good service is awareness.

Hindi scripted smile lang. Hindi mechanical na “yes ma’am, yes sir” lang.

It is paying attention to the customer before they need to complain.

12/08/2026