22/04/2020
Hi All,
We hope you have all been keeping safe & well over the lockdown period.
We just wanted to let you know we will be permitted to trade safely at Covid-19 Level 3.
Opening Tuesday 28th April.
We will be taking our responsibility to keep our staff and customers protected from Covid-19 very seriously and therefore there will be some changes to ensure all transactions will be safe and contactless.
Bookings can be made over the phone on 03 445 1234 or via email [email protected]
As we need to minimise contact, vehicle drop off times will be staggered. We will phone you the day prior to your booking and organise a time that is convenient for you to drop your vehicle off. Please ensure you stick to your allocated time.
Drop off will be contactless. When you arrive please let the office staff know you have arrived through the window. You can drop your key into the drop off box – which is located in the first workshop door, we will then collect it, sanitise & tag it. We would appreciate if you can leave only a single key with no decorative key chains.
Once your job is completed, we will phone you to let you know.
Payment can be made over the phone via debit/credit card. We will have eftpos available outside the building but would prefer over the phone payments to minimise contact with the eftpos terminal.
Once payment has been received, we will let you know the procedure of collecting your vehicle.
For safety reasons the high touch areas in your vehicle will be sanitised before the mechanic enters your vehicle and once again when the mechanic has completed, leaving it sanitised for your safety.
Unfortunately, while under Covid-19 Level 3 there will be no use of our courtesy vehicles and we will not be able to pick up or drop customers home.
We hope that you, as our valued customers, will understand that we are taking these measures to ensure everyone’s safety.
Thanks,
Mark & the team.