QVR Quality Vehicle Repairs Malta

16/10/2017

02/10/2017

Statement to the Media from the insurers participating in the QVR project

02/10/2017

https://www.timesofmalta.com/articles/view/20170922/local/competition-watchdog-insurers-in-dispute-over-repair-scheme.658579

The competition watchdog and four insurance companies are locked in a dispute over the operation of a vehicle repair scheme, which the insurers argue would raise standards. A number of car repair garages complained to the Malta Competition and Consumer Affairs Authority after it was announced...

01/03/2017

Unfortunately the TVM report fails to mention the purpose behind the QVR scheme and how it is intended to help car owners to ensure a higher standard of vehicle repairs. It also did not mention that another 32 repairers have applied to join while many others have expressed interest to join. Any repairer can join the scheme if he is able to meet the minimum standard required.

http://www.tvm.com.mt/en/news/panel-beaters-frustrated-at-qvr-scheme-which-is-causing-them-loss-of-work/

An issue between four major insurance companies and panel-beaters who are not included in the companies’ scheme for car repairs has led to frustration among panel-beaters who have put their case to the Consumer and Competition Authority. Four major insurance companies have come up with a scheme bet...

07/02/2017

http://www.tvm.com.mt/mt/news/jappellaw-biex-il-karozzi-jissewwew-ghand-tellghara-u-sprayers-professjonali/

Erba’ kumpaniji kbar tal-assigurazzjoni f’pajjiżna qed jappellaw lis-sidien tal-karozzi sabiex jagħżlu tellgħara u ‘sprayers’ professjonali meta jkollhom bżonn isewwu l-karozzi tagħhom. Il-kumpaniji Atlas, Elmo, GasanMamo u Mapfre Middlesea nedew skema li biha qegħdin jiċċertifikaw lil dawk it-tellg...

10/01/2017

What is QVR?

The Quality Vehicle Repair scheme is a voluntary scheme open to all MCCAA certified repairers. In order to join QVR a repairer must apply and make an appointment with a QVR Network Manager and a CESVIMAP Inspector. During the appointment the CESVIMAP inspector will look at various factors of each repairer, including:
•Experience of staff
•Qualifications and skills of staff
•Tools and equipment
•Facilities available
•Customer service
•Work flow management.

After the inspection each repairer will be given a full report on where they stand within the QVR classification. A QVR Network Manager will be assigned to them (funded by MIRE) to assist in development, training and guidance for repairers, helping them reach higher standards and efficiencies, and hence profits. As repairers are certified, insurers will recommend these certified repairers to their claimants, providing vehicle owners with a list of garages and advice on the appropriate repairer, according to the severity/nature of the damage put very simply automotive technology has evolved at great speed in the past few years. Many local garages are highly capable of repairing the latest models, but their training, and that of local surveyors/vehicle assessors and insurers, may need updating.