01/09/2026
With reference to the post published on the page “Are You Being Served” last Saturday, we wish to clarify the facts based on the records and information provided to us by the complainant.
1. On 29th August 2026, the complainant requested €20 worth of fuel and was accidentally charged €30. The discrepancy was identified immediately and the €10 difference was refunded on the spot.
2. With regards to the earlier transaction referred to in the post, the banking records provided by the complainant her self indicate that, on 10th August 2026, the transaction amounted to €30 rather than €50 as claimed. Hence the correct amount was indeed charged.
Furthermore, our attendance records also confirm that the employee identified was on authorised vacation leave on 10th August 2026 and therefore could not have served the complainant on that date.
We appreciate the cooperation of the complainant in providing the relevant information, which assisted in clarifying the circumstances.
This statement is issued solely to clarify the factual position and to ensure that the matter is understood on the basis of the information and records available. As such, we deem that the matter was amicably resolved.
