13/08/2026
Toyota Lanka was delighted to welcome Mr. Katsura Yanagisawa, Executive Vice President, Toyota Motor Asia, during his visit to Sri Lanka, marking a valuable opportunity to exchange insights and strengthen our shared commitment to operational excellence and customer-focused mobility.
A key focus of the visit was gaining a deeper understanding of Toyota Lanka’s after-sales and service operations through the Toyota Gemba approach - going to the actual place to observe, understand, and experience operations first-hand. This provided an opportunity to engage directly with our teams, processes, facilities, and customer service operations across several key locations.
During his visit, Mr. Katsura Yanagisawa, together with the delegation comprising Mr. Hiroshi Yoshihashi - General Manager, Customer Service Department, Mobility Division; Mr. Jerryco Nordan - Group Leader, Customer Service Department, Mobility Division; and Mr. Hasitha Samararathna - Country In charge (SWA Countries), TTAP Customer Service Department, visited Toyota Plaza Wattala, Toyota Lanka Maharagama Branch, Toyota Lanka CPD Fulfillment Center Mahara, Toyota Lanka Colombo, and the Colombo and Kohuwala lands, gaining first-hand insight into Toyota Lanka’s operational footprint, after-sales capabilities, and customer service operations.
The visit also coincided with several significant moments in Toyota Lanka’s journey, including the Auto Vision Motor Show 2026, the introduction of the All-New 2026 Toyota Hilux and Toyota RAV4, and a special vehicle delivery, making the occasion even more memorable.
We were privileged to host Mr. Yanagisawa and the visiting team and to share Toyota Lanka’s progress, capabilities, and continued efforts to strengthen the Toyota customer experience in Sri Lanka.
