LHL Auto Repairs and Collision Centre Values its Customers
Larry Henriques, CEO of LHL Auto Repairs and Collision Centre is not an ordinary boss, but one who displays a high level of professionalism, love and care for his staff and customers. Henriques’ passion and dedication for auto repairs and collision spans over 19 years, LHL is the culmination of his efforts. This very pleasant CEO says tha
t he has a staff complement of 15 and that each team member contributes in a very unique way to his business. “Outside of my customers, my staff is the business as they contribute to the success of the business because you yourself cannot do everything. In real terms, my staff and customers are my business,” noted Henriques. The highly motivated Henriques joyfully explains that he has been in the auto repairs industry for a very long time and for the last 5 years was involved with AMJ Auto Ltd , thus when the opportunity arose to purchase the assets of AMJ Auto Ltd, he capitalized on it. “I decided that I was going to purchase the business and was not going to allow it to pass me so I had to grasp it and try to make a go of it for myself. I acquired the assets of AMJ Auto Ltd to form my new company LHL Auto Repairs & Collision Centre,” Henriques told Auto Classics & Business Magazine. Undoubtedly, the CEO beams with pride in expressing that his greatest satisfaction is seeing his team completing the job to the highest standard and knowing that job is well done. Henriques further said that he always tries to give his customers the best possible quality job at a price that is both fair to him and the customer. Consequently, he has repeat customers, of which he is most appreciative. When asked how he feels about customer satisfaction, the CEO was quick to point out that customers are the only reason and purpose for him to be in business. Henriques said, “I have basic customers, nice customers, difficult customers, miserable customers, easy customers but they are all my customers and my duty is to raise the level of my game well enough that I can keep my customers satisfied.”
How the CEO feels about competition? The fact is I don’t even think about it, there will always be competition. There will always be other people doing other things, I need to concentrate on the things that I need to do and hope that I can continue doing them well,” Henriques emphasized. Henriques suggests that he has plans for further expansion, including a lot of dreams and visions also including additional work space. He however said that at the moment his priority is to get his name and service out into the public and to build his customer base. Like his company’s motto says, “Service + Integrity = Value” and that is what he and his team intend to stand for.
