02/08/2021
Here is a job description, consisting of the typical duties, tasks, and responsibilities usually carried out by most people who work as automotive service manager:
1. Oversee operations in an auto service unit to ensure compliance with quality standards.
2. Contact clients and convince them to bring vehicles to their unit for repairs.
3. Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs.
4. Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs.
5. Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
6. Informs repair technicians of time allowances on each repair order.
7. Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
8. Conduct price negotiations with clients to reach a favorable bargain for both management and client.
9. Oversee the hiring and training of an effective auto service team.
10. Maintain accurate record of all accounts and relevant financial information.
11. Monitor inventory to regulate and ensure availability of required vehicle parts.
12. Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department.
13. Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones.
14. Listen to client complaints and assist in addressing their issues and resolving challenges.
15. Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws.
16. Assign and schedule work duties to auto service staff according to their skills.
17. Follow up customers to obtain feedback and ensure they are satisfied with received service.
18. Ensures that the work areas and customer waiting area are kept clean.
19. Prepares pricing guides and maintenance menus for frequent labor operations.
20. Other tasks as assigned.