04/10/2023
Job description
Our Motto
At Ruia Care, we have made it our mission to redefine the way car owners experience automotive maintenance. With a relentless commitment to quality and customer satisfaction, we have established ourselves as a trusted and innovative name in the automotive service industry.
Company Description
Ruia Care is a multiband car service workshop that specializes in providing top-notch maintenance, repair, and servicing solutions for all makes and models of vehicles. With a team of highly skilled technicians and a state-of-the-art facility, we are dedicated to keeping cars on the road in their best condition and satisfy our loyal clientele to the best of our abilities.
Role Description
This is a full-time on-site role for a Administrative Telecaller located in Kolkata. Your major responsibility would range from making yourself familiar with the product and service offerings of the company as well as understanding the system of operations along with the following roles:
ο Inbound Call Management β Every call made by customer, inquiring about services
of Ruia Care, will be handled by you, it is your responsibility to ensure that the
customer is satisfied with your replies.
ο Outbound Calling β Making calls to old customers, customers of parent company
and others is part of your responsibility. You are required to have sales pitch ready. It
is necessary to ensure clarity with respect to service offering and prices too.
ο Cold Calling β The parent company maintains database of prospective clients, you
are to make calls, try to convert the said prospects.
ο Acquiring Feedback βYou need to call customers at least 2-3 weeks after their car has been delivered, in order to take feedback from the customers. In case of displeasure of customers, address their grievances and bring it to the notice of senior management.
ο Data Management β You are to maintain a database which must reflect real time data as to all successful and unsuccessful calls along with a thorough record of the feedback calls made and feedback received. All such data must be recorded in real time and cannot be delayed.
ο Miscellaneous/Other Tasks- Complete all assigned tasks with utmost dedication and sincerity, abide by instructions of senior management.
Necessary Qualifications
οΌ Excellent Communication and interpersonal skills.
οΌ Ability to retain and recall information.
οΌ A service-oriented mindset to ensure customer satisfaction.
οΌ Strong organizational skills with focus on attention to detail.
οΌ Skilled with MS Office Suite, especially Excel.
οΌ An Undergraduate-Level educational qualification.
Job Location
Anandapur Road, Nazirabad, Kolkata, West Bengal 700150
Near - Meghnad Saha Institute of Technology
Near - Urbana Complex
Map Link: - https://goo.gl/maps/juLMUn67fRS8uMUn8
Location for the Interview
1/111/1 Jodhpur Park,
Ganga Building, Ground Floor,
Beside Indian Bank, Near Reliance Fresh,
Kolkata, West Bengal 700068
Map Link: - https://goo.gl/maps/L8fHoLfAiUNhNnAT9
Contact Details
Email: - [email protected]
Phone: - 9831553333/7001793083
WhatsApp: - 9831553333
Kindly share your updated CV with the necessary details such as Email Address and WhatsApp Number at the aforementioned contact details. All the best!
