22/09/2021
KEY PURPOSE
The Sales Consultant is responsible for selling new vehicles with the objective of achieving Volume and Customer Satisfaction standards. Assist customers in determining vehicle needs and completing financing paperwork, wherever applicable. Build customer loyalty and increase Customer Satisfaction through professionalism, trustworthiness, sincerity, positive attitude, and a business-like appearance in every customer touchpoint.
DUTIES AND RESPONSIBILITIES
• Greets all customers promptly; provides timely professional service.
• Completes Customer Records (CDIF) promptly and accurately.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate.
• Builds customer loyalty and promotes the dealership's brand image.
• Is accurate and timely in completing paperwork and assigned tasks.
• Sells accessories, Insurance, and Finance products.
• Delivers vehicles to customers in a positive and memorable way.
• Effectively prospects by phone, mail, e-mail, and face-to-face to meet prospect generation targets.
• Identifies repeat customers and treats them accordingly.
• Contacts previous customers, especially those who are ending their finance tenure, about new product arrivals.
• Notifies prospects of upcoming special programs and promotions.
• Calculates and tracks the progress of sales and prospect goals and sales deals.
• Acts quickly to implement plans; organizes work efficiently; follows up to ensure successful implementation.
• Identifies ways to improve operations and customer service.
• Maintains an effective customer contact system that encourages new, repeat, and referral business and contributes to customer satisfaction.
• Keeps up-to-date on Mahindra products and competitor products.
• Meets or exceeds monthly income and sales goals.
• Maximum closing of recommendation sales
• Tracks competition performance for his assigned territory
SKILL REQUIREMENTS
• Explains the price of the vehicle in a way that the customer focuses on the value of the vehicle, rather than the price.
• Effective and accurate with finance calculations.
• Effective problem-solving skills.
• Adaptable and flexible.
• Able to perform multiple tasks effectively.
• Empathetic to customers and their problems situations.
• Communicates effectively, especially in problem situations by phone, mail, e-mail, and face-to-face.
• Exhibits a team attitude towards management and peers.
• Able to effectively negotiate and sell at a retail level.
• Manage time productively.
• Maintains composure and perspective in difficult situations.
• Plans and organizes effectively.
• Communicates effectively via phone, e-mail, and face-to-face.
• Objection handling skills.
• Product knowledge
• Competition knowledge and has vehicle driving skills
EDUCATION
• Graduate (Technical / Non-Technical) / MBA
• Sales and Marketing qualification would be added advantage.
EXPERIENCE
• Marketing or Sales experience preferred
• Auto industry experience preferred.
• Should possess a 4W driving license.
