14/07/2026
Dear
Bolt.Earth
I invested in your DC Fast Charger L1DC0422 at believing your promise of reliable infrastructure and host support. Unfortunately, my DC charger has been down for the last 4 days.
I have contacted customer care multiple times, followed up on WhatsApp, and raised support requests. Despite this, no technician has contacted me and no timeline has been provided.
Every day this charger remains offline, I lose customers, revenue, and credibility. As a host, I have invested my own money, provided a premium location inside Brookefields Mall, and worked hard to grow charging adoption. Yet when the charger fails, I am left completely unsupported.
Please note-this is the first & only Charger in with over 1100 charging sessions in 6 months and works 24x7
This directly affects my business and every EV rider who depends on this charger.
Leadership team-Please intervene immediately and restore the charger without further delay. Four days of silence is simply unacceptable.
I invested in your DC Fast Charger L1DC0422 at believing your promise of reliable infrastructure and host support. Unfortunately, my DC charger has been down for the last 4 days.
I have contacted customer care multiple times, followed up on WhatsApp, and raised support requests. Despite this, no technician has contacted me and no timeline has been provided.
Every day this charger remains offline, I lose customers, revenue, and credibility. As a host, I have invested my own money, provided a premium location inside Brookefields Mall, and worked hard to grow charging adoption. Yet when the charger fails, I am left completely unsupported.
Please note-this is the first & only Charger in with over 1100 charging sessions in 6 months and works 24x7
This directly affects my business and every EV rider who depends on this charger.
Leadership team-Please intervene immediately and restore the charger without further delay. Four days of silence is simply unacceptable.
Dear
I invested in your DC Fast Charger L1DC0422 at believing your promise of reliable infrastructure and host support. Unfortunately, my DC charger has been down for the last 4 days.
I have contacted customer care multiple times, followed up on WhatsApp, and raised support requests. Despite this, no technician has contacted me and no timeline has been provided.
Every day this charger remains offline, I lose customers, revenue, and credibility. As a host, I have invested my own money, provided a premium location inside Brookefields Mall, and worked hard to grow charging adoption. Yet when the charger fails, I am left completely unsupported.
Please note-this is the first & only Charger in with over 1100 charging sessions in 6 months and works 24x7
This directly affects my business and every EV rider who depends on this charger.
Leadership team-Please intervene immediately and restore the charger without further delay. Four days of silence is simply unacceptable.
