14/08/2026
It’s really unfortunate that I have to come on here and moan, again. But seems I have to continually explain how courtesy cars work.
We lend our courtesy cars to customers as and when they are available, but to get one you must ask when booking to have or otherwise I can’t guarantee one will be free. These cars tho come with rules…….
Must be returned with same amount of fuel it left with.
No smoking or animals in the car.
Cars must be returned as clean as they were.
Any damage must be paid for.
Max of 100miles a day.
Only the person it’s lent to can drive it.
All parking tickets and speeding fines will be taken by user.
Car must be returned as soon as your car is finished. (Within 24 hours)
In the past 8 months I’ve had to put in over £400 of fuel that hasn’t been replaced.
We’ve found ci******es in ashtrays and seats coveted in dog hair.
I’ve have to get our 4 cars cleaned inside and out more times I can remember. Not paid for.
3 of our cars have been damaged and not paid for.
One car did over 1000 miles in 3 days.
One customer lend our courtesy car to her neighbour to do a tip run with all his tree cuttings. Car was absolutely disgusting when returned and she thought that was ok.
Another customer wouldn’t return our car for over a week because it’s bigger than theirs and they were using it.
Our 4 cars have had 6 parking tickets and 5 speeding fines and all but 2 the customers thought they didn’t have to pay.
I think all this is pretty unacceptable, and to be honest having to repeatedly explain the conditions of use to adults is pretty draining. It’s no different to hiring a car except we don’t charge.
So from now on if these rules are not stuck to I’ll just charge to use the cars, they cost me a fair bit each year to maintain, tax, service and insure so additional costs that you agree to pay on use of the cars is just costing me way too much.
But some amazing customers have cleaned the cars, topped the fuel up more then they need to and looked after cars, so thank you to those people.
Last time I’ll explain.