24/07/2026
🚗 A little update from J M Auto Services…
Over the last five or six months, I’ve spent a lot of time listening to customers, asking for feedback and taking on board your ideas about how I can make dealing with the garage easier.
One thing that kept coming up was that it isn’t always convenient to phone during the day. You’re at work, I’m under a bonnet, or we’re both busy!
So, over the last few weeks, we’ve introduced a brand-new customer communication system that’s designed to make keeping in touch with the garage much easier.
If you’ve been in recently, you’re probably already using it!
📱 You can now reply directly to our text messages, and every conversation is securely linked to your customer account and your vehicle, keeping everything together in one place.
☎️ Prefer to give us a call? That’s absolutely fine too – nothing is changing there.
The difference is that you can now send us a message whenever it suits you, even if the garage is closed. I’ll pick it up and reply as soon as I’m back during normal working hours.
Think of it as email… but much quicker and easier. Every message is securely linked to your customer record and vehicle, making it simple for both of us to keep track of previous conversations, invoices and your vehicle’s history.
As many of you know, I’m now running the garage on my own, so investing in this system means I can spend more time repairing vehicles and less time tied up on the phone, while still giving everyone the personal service they’ve always had.
🚀 And this is only the beginning…
Over the coming months, we’ll be introducing even more features, including:
✅ A secure customer portal, where you’ll be able to view previous invoices, vehicle history and information relating to your vehicle.
✅ Online booking, linked directly to the garage diary, making it even easier to book your vehicle in.
I’m taking things one step at a time because I’d rather get everything working perfectly than rush it.
One thing that will never change is the personal service.
Every message is still personally read and replied to by me, James, during normal business hours. There are no call centres, no automated replies—just your local garage.
I’d like to say a huge thank you to everyone who has supported J M Auto Services over the last 16 years. Many of the improvements we’re making have come directly from conversations with our customers, and I genuinely appreciate every suggestion you’ve given me.
This is just another step towards making J M Auto Services even better for everyone.
💬 If you’ve already been using our new communication system over the last couple of weeks, I’d love to hear your thoughts!
Has it made things easier? Is there anything you’d like to see added in the future?
Leave a comment below and let me know what you think—your feedback genuinely helps shape the future of J M Auto Services.
Thank you, as always, for your continued support.
James
J M Auto Services 🚗