22/09/2026
I’ve recently received a 1-star Google review regarding communication, and I just wanted to take a moment to address it publicly in case anybody else has ever felt the same way, or has wondered why I haven’t managed to get back to them straight away.
Firstly, I can only apologise.
I’m one woman, one mum, one wife and one business owner and unfortunately, no matter how hard I try, there simply aren’t enough hours in the day to fit everything in.
On an average day we receive upwards of 50 phone calls, alongside texts, WhatsApp messages, Facebook messages, Instagram messages and emails.
Most enquiries aren’t simply a case of replying “yes” or “no”. They involve pricing jobs, finding the correct parts, checking availability, working out labour time and finding space in an already very busy diary. One enquiry can easily take me 10–15 minutes to deal with properly.
Alongside all of that, I’m also running the workshop day to day, making sure parts are ordered, cars are coming in and going out when they should, the lads have their job sheets and everything they need, dealing with customers face to face, organising the diary, answering the phone and dealing with the million other little things that come with running a busy garage.
I’m not saying any of this as an excuse. If I’ve missed your message or failed to get back to you, I am genuinely sorry.
I’m simply one person trying my absolute hardest to keep on top of an enormous amount of communication while also making sure the workshop itself runs properly.
And perhaps stupidly, reviews like this really do get to me, because I genuinely care. The last thing I ever want is for somebody to feel ignored, unimportant or let down by us. If I haven’t replied, I promise it isn’t because I’ve deliberately ignored you.
So please, if you’re waiting for a reply from me, give me a nudge. Send me another message or, even better, give me a quick ring. I will never be annoyed at somebody chasing me up.
We’re a small independent garage, not a big company with a call centre or a dedicated receptionist, and I’m incredibly grateful that we’re busy enough for this to even be a problem.
I’ll keep trying my very best to get back to everybody. ❤️
Lots of love Zoe