29/06/2013
Receptionist Vacancy – French Auto Solutions (Maternity leave).
French Auto Solutions is a well-established garage services business based in Griffithstown in Pontypool. We are looking for a receptionist / customer service advisor to work between the hours of 08.30 and 17.30 between Monday & Friday.
Duties include:
• Receiving incoming calls from new and potential customers regarding enquiries on their vehicles.
• Calling customers to update them on progress and cost with regards to the work being carried out on their vehicles.
• Dealing with customers in a friendly and polite manner face to face when they drop off / collect their car.
• Processing invoices and other documentation as required.
• Cash handling / dealing with credit / debit card transactions.
• Data entry – entering purchase invoices onto the system so management can monitor costs.
• Ordering parts as and when required from main dealers and motor factors.
• General administration work as required, including diary management.
• Booking in MOT’s, services, diagnostics and general repair work as needed.
• Ensuring customers are happy with the service they received, and if not, address any issues accordingly.
• Ensuring communication is strong between office staff and work shop staff.
• Generally keeping reception area clean and tidy.
Previous experiences within the service & reception sectors are essential, along with strong organisational skills, and the ability to confidentially deal with customers and clients at all levels.
A desirable yet not essential skill would also be previous experience / general knowledge of the mechanical industry.
If you would like to apply for this position, please email an up to date cv to the following email address:
[email protected]
Or alternatively post a CV to the following address.
French Auto Solutions
Units 7/9 Panteg Industrial Estate,
Griffithstown, Pontypool, NP4 5LX.
