24/05/2026
As instructors we have received this email from the DVSA please do not attempt to use 3rd party agents or apps like Testi etc
Please take time to read the attached and feel free to contact me for assistance if there is any thing you don’t understand.
DVSA EMAIL: UPDATE re Tests: New driving test booking rules: action we're taking
As you know, from 12 May 2026 only learner drivers have been allowed to book, change, swap or cancel a car driving test.
The use of any bots or automated searching of our service also breaks our new terms and conditions.
We've moved quickly to enforce the new rules and continue to do so. Here's what we've done so far.
1,178 driving licence numbers suspended from online booking
Where our monitoring detects unusual activity on the booking service, we will suspend access to book, change or cancel driving tests online.
We’ve already done this 1,178 times for driving licence numbers involved. We email learners to tell them when we’ve done this.
They will be able to call us if they need to book or manage their test.
Apps reported to Apple and Google
We have reported a number of third-party apps to Apple and Google for breaching both our terms and conditions and the platforms' own developer guidelines. We are working with both platforms to have non-compliant apps removed.
Social media accounts being taken down
We are reporting social media accounts and groups that advertise services that are against the law or break our terms and conditions.
Platforms are already removing accounts as a result, and we will continue to report others.
Businesses continuing to use bots have been suspended
We have suspended 7 business accounts that breached our terms and conditions. They were (unsuccessfully) trying to book car driving tests.
We will not hesitate to suspend further accounts where we find the rules are being broken.
How you can help
As their instructor, you are often the most trusted source of advice for your pupils. Please encourage them to:
• only ever book, change or cancel their test through GOV.UK
• only ever pay the official DVSA fee - £62 on weekdays and £75 on evenings, weekends and bank holidays
• not use any app, website or social media account offering to find or secure an earlier test slot
If a learner would like an earlier appointment, the only legitimate ways to arrange this are:
• using the GOV.UK service to change their driving test appointment
• swap their driving test with another learner driver directly with DVSA
