29/09/2026
I believe in myself, the work I produce and the standards I’m building WASHD on. The results I share are real, and I want every vehicle leaving us to reflect that.
Today, this stunning BMW XM was booked in for a full deep clean. We completed the exterior, then the rain arrived and brought a change of plan.
Although this was a unit booking, our ramp installation is awaiting parts, with the ramps currently raised. That meant we couldn’t bring the BMW inside to finish the work to the standard I expect. It’s a situation at our end, and I believe in being upfront about it.
After speaking with the owner, we agreed that the BMW will return on Thursday afternoon for the full deep clean originally planned.
That means the exterior will go through the same thorough process again, alongside the full interior deep clean, so the entire vehicle leaves looking its best.
For me, customer service means being honest, communicating properly and taking responsibility when things don’t go to plan. Every customer deserves the care and attention they booked in for.
Keep an eye out on Thursday for the finished results. This XM deserves the full WASHD treatment.
ValetPRO Ltd ✨