The German Motor Company

27/05/2025

Hi,

This email is for the lovely lady in reception and the fantastic guy who just came and helped me unlock my car so that I could get my dog, Massimo out!

Thank you so so much to both of you for being so incredibly helpful. Massimo is an old dog and I’m so grateful that you managed to get him out so quickly. I am also away from tomorrow so I was really worried it was going to turn into a major problem.

When I’m back, I’ll bring in a little something to say thank you … I will probably also bring my car in as the handle is clearly broken!

Until then, thank you again! I’m so so appreciative.

Lianne & Massimo 🐶

08/05/2025

Just wanted to say thank you for sorting sorting the issues with my car last week and a welcome surprise you’ve cleaned it as well - this was a huge benefit and time saver so I’m super grateful for going above and beyond - it’s the reason I’ve been using your garage for +8yrs now.

Anyways thanks again, you guys are superstars.

Regards
Gemma

11/04/2025

What an amazing company. I can’t thank Jackie and the team enough for the help and professionalism with my camper. This company is 100% transparent they even called me in to look at the issues they found during the service & to give me the choice without just ploughing ahead. I chose this company after my friends and colleagues had horror stories at the main VW dealership & how pleased am I we did. I can’t recommend this company enough. After the completion of the works they dropped our van back fully cleaned and valeted as well. You won’t meet a better company than this. Thank you the GMC. Look forward to dealing with you again but not to soon I hope.

12/07/2024

Thank you for the reminder, but that car was scrapped earlier this year thanks to the Mayor’s generous scrappage scheme. So I won’t be needing to service or MOT it again. Please would you remove me from your mailing list?
And thank you so much for the years of advice, care, and repairs. It was hugely reassuring knowing you were around the corner and could fix what was my Mum’s last car no matter what went wrong!

Warm regards

E

04/02/2024

22/12/2023

Merry Christmas to all of our friends and customers - we are closed for a well earned rest until 7.45am on Tuesday 2 January 2024. Best wishes for a great 2024 from all of the GMC Team

19/12/2023

Hi there.

Thanks for the reminder. We have actually moved out of London, (to the north east,) so its really not practical for us to use you to service our car!

Many thanks for all the work you've done for us in the past and all the help. You have a first class set of people working for you.

Many thanks.

Simon.

25/09/2023

Hi Phil.
Just to say we no longer have our car. We exchanged it for a Toyota Yaris about a month ago.
I shall miss my trips to your garage as you have provided sterling service over the years.
All the best,
J W

26/07/2023

Diva thanks you very much for her biscuits. I’m afraid she has eaten them already.

I thank you for the really excellent service and for your kindness. As always, you have gone out of your way to help me and to deal with my problem very quickly. I cannot tell you how much I value and appreciate everything.

Best regards,
Maryly and Diva

07/07/2023

I have been taking my BMW to GMC for 4 years now. It is a totally different experience to going to the BMW dealership. It is a much better experience.

Whenever I would go to the BMW dealership it felt as if they were trying to pull my pants down and take me for a ride. I would take the car in for one thing and then they would tell me it had to stay longer and then it needed something else doing. I am not a petrol head but I do have a sentimental feeling for every car I have ever owned. With the BMW dealership it felt like my dear automobile was being violated each time I took him to see them: literally pumped for cash.

GMC feels more like a family run business where they really care about the car. They are very clear about what they are going to do and when they can do it, and they get it done. They have an encyclopedic knowledge of German motors: an information asymmetry, which could breed a certain arrogance. And yet, unlike the BMW dealership, who probably don’t know or care half as much about the cars they sell, GMC share their knowledge with grace and kindness. GMC don’t treat the customer like a fool.

The best example of this was when I took the BMW for a standard service (pre-paid for when I bought the car) to the BMW dealership and they said one of my tyres had a nail in it. They claimed all the tyres needed to be replaced to calibrate accurately with the new tyre.

I was confused as the clever car, which they had sold me, had not flagged this on the system. I told them I would take the car to my local garage to check it over. I went to GMC and they explained that the nail had not penetrated the tyre. They removed the superficial butt which the BMW dealership had filmed with great triumph.

GMC said the nail butt was entirely superficial and I could keep driving for the foreseeable with no issues.

30/05/2023

German Motor Company Team

Thank you so much for your excellent work on the MOT and Service of my car last week. As usual the work was great and superb value but the search for the locking wheel nut key went above and beyond!

Thanks so much to the whole team for a great job.

Best wishes

Derek

09/05/2023

Coronation celebrations at GMC.