Fulcrum Automotive Solutions

Fulcrum Automotive Solutions Fulcrum Automotive Solutions Ltd has the primary aim of optimising the management of vehicle rental

Our reputation for delivery of services of the highest quality has led to clients engaging our services over a wider range of business segments including sales support, customer contact management and transaction management. Our core rental management offering enables clients to deliver a daily rental solution that meets their needs today and can evolve over time to support any changes in strategy

. The end result being high levels of service, reduced costs and improved profitability allowing the client to focus on their core business. These services can be offered on clients premises or delivered via our Contact Centre based in Leicestershire. Whilst we are proud of the Fulcrum brand, our clients brand is at the heart of everything that we do and their success is our success.

18/08/2022

We are Recruiting for an experienced Vehicle Rental Executive. Up to £25K PA salary.






Please send your CV or contact us for further information on [email protected].

30/07/2021

Ideally you will already have Vehicle Rental experience and/or an understanding of commercial vehicles and enjoy working within a team of professionals who want to do an amazing job for our Corporate Customers.

We have a number of different roles available, including interaction with Customers and Suppliers via the telephone or e-mail, to managing and fulfilling rental requests, processing of damage and fines and invoicing roles.

Our staff all need to be confident communicators, have attention to detail and a genuine desire to provide an excellent service whatever their area of responsibility.

We have Full and Part Time Roles available.

Salary is dependent on experience and knowledge.

09/06/2021

This week's apprenticeship highlights include vacancies in Nuneaton, Leicester, Rugby and Birmingham:

🔥 PE Teaching Assistant Apprenticeship at Galley Common School
🔥 Customer Service Apprenticeship at Fulcrum Automotive Solutions
🔥 Level 2 Hairdressing Apprenticeships at Bespoke Hairdressing Rugby and Merluza Hair & Beauty

01/06/2021

Would you like to:

1. Gain valuable skills?
2. Nationally recognised qualifications?
3. Earn a wage whilst training?
4. Debt free training?
5. A career in customer services?

Talk to us.........

We offer customer service apprenticeships, with enhanced rates of pay from the start and as you move through your Apprenticeship and a great opportunity to earn while you learn.

We are looking for enthusiastic, committed people to join our expanding business based in Leicester Forest East.

We are a medium size call center who offer a variety of hours (minimum 30 hours per week for an apprenticeship) .

Role Summary:

Working within our Contact Centre environment you will learn to deliver excellent levels of customer care to both our Corporate and Consumer clients via telephone, email or our customer's own systems.
Skills Required:
• A positive, friendly, confident and enthusiastic approach to their work.
• Good verbal communication skills
• Keyboard skills
• Accuracy and an attention to detail
• Ability and desire to work within a team

Successful applicants to this role will have good time management skills and want to deliver great customer service.

In return we will provide a great training opportunity in a supportive environment and higher rates of pay as you move through your apprenticeship.

We'd love to hear from you, please call 01164 027835 and ask for Michelle or apply on here.

We are looking forward to talking to you.

06/05/2021

Customer Support Assistant

Based at Fulcrum Automotive Services Head Office, the Customer Support Assistant will work within the team responsible for managing the Out of Hours service to our customers.

OOH is Monday Friday 5.30pm - 8.30pm. 8am – 5pm Saturday and Sunday.

The successful applicant will work a minimum of 16 hours per week within those time parameters.

Salary is dependent on experience.

Customers include both Corporate and Consumers clients. Contact with the customer is via the telephone or e-mail, requesting and recording information on bespoke windows-based systems and using commercial software such as Excel.

This role reports to the Client Services Managers

Skills Required:

A genuine care for people and a strong desire to help them in all situations.

A positive, friendly, confident and enthusiastic approach to their work.

Good verbal communication skills

Keyboard skills

Accuracy and an attention to detail

Organisation skills as well as the ability to maintain a tidy desk

The ability to remain focused and calm in all customer contact situations.

Ability and desire to work within a team

The ability to work within an open plan contact center.

Job Description:

• To provide a professional, accurate and empathetic service to customers

• To ensure the service offered to our customers is of the highest standard at all times

• To adhere to all Company procedures

• To adhere to the specific customer procedures and processes

• To communicate any relevant information to the customer

• Accurate completion of any associated system records or spreadsheet

• Take relevant action, within authority levels, to resolve any queries within an agreed timescale following any relevant investigation

• To communicate any relevant information or service issues to the Operations Manager

• Ensure that a professional and courteous image is portrayed at all times, both personally in attitude and appearance in the work place

• To carry out any other reasonable request or duty as requested by the Manager

Training and Development:

A training and development programme has been developed with the aim of ensuring all our employees have clear training and development to allow them to feel confident and skilled to complete activities within their role and develop a range of skills and work based experience. This will be delivered on the job and through inhouse training.

Progress will be mapped through regular one to one meetings, with agreed targets linked to completion of training, productivity, quality and resulting in acknowledgment and reward.

06/05/2021

Customer Support Assistant

Based at Fulcrum Automotive Services Head Office, the Customer Support Assistant will work within the team responsible for managing the Out of Hours service to our customers.

These hours are between Monday - Friday 4.00pm - 8.00pm. Saturday and Sunday 8am – 5pm. We require the successful applicant to work a minimum of 16 hours per week within these time parameters.

Customers include both Corporate and Consumers clients. Contact with the customer is via the telephone or e-mail, requesting and recording information on bespoke windows-based systems and using commercial software such as Excel.

This role reports to the Client Services Managers

Personal Skills Required:

A genuine care for people and a strong desire to help them in all situations.

A positive, friendly, confident and enthusiastic approach to their work.

Good verbal communication skills

Keyboard skills

Accuracy and an attention to detail

Organisation skills as well as the ability to maintain a tidy desk

The ability to remain focused and calm in all customer contact situations.

Ability and desire to work within a team

The ability to work within an open plan contact center.

Job Description:

• To provide a professional, accurate and empathetic service to customers

• To ensure the service offered to our customers is of the highest standard at all times

• To adhere to all Company procedures

• To adhere to the specific customer procedures and processes

• To communicate any relevant information to the customer

• Accurate completion of any associated system records or spreadsheet

• Take relevant action, within authority levels, to resolve any queries within an agreed timescale following any relevant investigation

• To communicate any relevant information or service issues to the Client Services Managers

• Ensure that a professional and courteous image is portrayed at all times.

• To carry out any other reasonable request or duty as requested by the Manager

Training and Development:

A training and development programme has been developed with the aim of ensuring all our employees have clear training and development to allow them to feel confident and skilled to complete activities within their role and develop a range of skills and work based experience. This will be delivered on the job and through in-house training.

06/05/2021

We are looking for Customer Service Apprentices to join our busy Contact Center in Leicester Forest East.

Starting salary £10,400 PA

As you move through your apprenticeship we increase your pay.

40 hours per week. Varied shifts across 7 days a week.

Role Summary:

Working within our Contact Centre environment you will learn to deliver excellent levels of customer care to both our Corporate and Consumer clients via telephone, email or our customer's own systems.

Skills Required:

• A positive, friendly, confident and enthusiastic approach to their work.
• Good verbal communication skills
• Keyboard skills
• Accuracy and an attention to detail
• Ability and desire to work within a team
Successful applicants to this role will have good time management skills and want to deliver great customer service.

In return we will provide a great training opportunity in a supportive environment and enhanced rates of pay as you move through your apprenticeship.

We'd love to hear from you, please call 01164 027835 or apply on here.

26/02/2021

Are you looking for a new opportunity? Are you thinking of an Apprenticeship? Do you like talking to people?

Contact us!

We offer enhanced rates of pay as you move through your Apprenticeship and a great opportunity to earn while you learn.

We are looking for enthusiastic, committed Customer Service Apprentices to join our expanding business based in Leicester Forest East.

We are a medium size call center who offer a variety of hours (minimum 30 hours per week for an apprenticeship) .

Role Summary:

Working within our Contact Centre environment you will learn to deliver excellent levels of customer care to both our Corporate and Consumer clients via telephone, email or our customer's own systems.

Skills Required:

• A positive, friendly, confident and enthusiastic approach to their work.
• Good verbal communication skills
• Keyboard skills
• Accuracy and an attention to detail
• Ability and desire to work within a team

Successful applicants to this role will have good time management skills and want to deliver great customer service.

In return we will provide a great training opportunity in a supportive environment and enhanced rates of pay as you move through your apprenticeship.

We'd love to hear from you, please call 01164 027835 or send an email with your CV to [Email hidden]

18/02/2021

Are you looking for a new opportunity or to start your career?

We are looking for enthusiastic, committed Customer Service Apprentices to join our expanding business based in Leicester Forest East.

Role Summary:

Working within our small Contact Centre environment you will learn to deliver excellent levels of customer care to both our Corporate and Consumer clients via telephone, email or our customer's own systems.

Skills Required:

• A positive, friendly, confident and enthusiastic approach to their work.
• Good verbal communication skills
• Keyboard skills
• Accuracy and an attention to detail
• Ability and desire to work within a team
Successful applicants to this role will have good time management skills and want to deliver great customer service.

In return we will provide a great training opportunity in a supportive environment and enhanced rates of pay as you move through your apprenticeship.

We'd love to hear from you, please call 01164 027835 or send an email with your CV to [Email hidden]

18/02/2021

Are you looking for a new opportunity or to start your career?

We are looking for enthusiastic, committed Customer Service Apprentices to join our expanding business based in Leicester Forest East.

Role Summary:

Working within our small Contact Centre environment you will learn to deliver excellent levels of customer care to both our Corporate and Consumer clients via telephone, email or our customer's own systems.

Skills Required:

• A positive, friendly, confident and enthusiastic approach to their work.

• Good verbal communication skills

• Keyboard skills

• Accuracy and an attention to detail

• Ability and desire to work within a team

Successful applicants to this role will have good time management skills and want to deliver great customer service.

In return we will provide a great training opportunity in a supportive environment and enhanced rates of pay as you move through your apprenticeship.

We'd love to hear from you, please call 01164 027835 or send an email with your CV to [email protected]

Address

Fulcrum House, 1 Oak Spinney Park, Ratby Lane
Leicester
LE33AW

Opening Hours

Monday 7am - 6:30pm
Tuesday 7am - 6:30pm
Wednesday 7am - 6:30pm
Thursday 7am - 6:30pm
Friday 7am - 6:30pm

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