30/09/2026
🚨 IMPORTANT UPDATE 🚨
We are unfortunately still without WiFi so the same as yesterday applies. 😭
We have been told that this should be back up and running by 7pm tonight however there is no guarantee unfortunately. 🫠
We are however managing to get a little bit of signal to hotspot our computers at the trade counter to be able to process orders and book on with our couriers so orders can be sent out, however please be aware this is very intermittent so as much as we’re trying there’s no guarantee your order will be processed as quickly as normal so there may be a slight delay to you receiving orders. 🥺
Once again our phone lines are still open so you can reach us, card payments both over the phone and at our trade counter are still not possible unfortunately so all payments will have to be either cash or via BACS. 💵
Thank you for your patience and we will keep you all updated as soon as we know more. 🤞
📡 WE’RE CURRENTLY OFF THE GRID… LITERALLY! 😅
Unfortunately, due to an issue in our local area, our internet is currently completely down — which means things are running a little differently here at Specialized today!
We’ve got members of the team working remotely and our phone calls diverted, so you can still contact us by phone or email as normal. However, without internet at our premises, we’re currently unable to process orders, take payments or book shipments with our couriers.
💻 ONLINE ORDERS
Our website is still up and running and you can place and pay for orders online as normal. However, orders will not be dispatched until our internet connection is restored and we’re able to book shipments with our couriers again.
💳 PAYMENTS
Unfortunately, we cannot currently take card payments over the phone or at our trade counter. Online payments are unaffected.
📦 TRADE COUNTER
Our trade counter is open as usual, but without access to our systems we’re unable to process new orders or take payments in person at the moment.
We’re hoping everything will be back up and running tomorrow, but unfortunately this is outside of our control, so we can’t guarantee this just yet.
We’re doing everything we can behind the scenes to keep things running as normally as possible, so please bear with us! 🤞🏼
Thank you for your patience and understanding 💙
The Specialized Horsebox Components Team 🐴